Your Home, Your Success, Our Goal
At Murray Motors, we are proud to be an independent family dealership, dedicated to providing our customers with the highest level of service and quality vehicles. Established in 1986 by Gordon Murray, our business has grown and evolved over the years, but our commitment to excellence remains unwavering. Our state-of-the-art showroom and workshop facilities, located in Fraserburgh, Aberdeenshire, Scotland, offer a full range of garage services, including new and used car sales, MOT testing, brake safety, servicing and repairs, valeting, and vehicle diagnostics.
Our History
From humble beginnings as a one-man concern, Murray Motors has expanded to become a well-respected and trusted name in the region. In 1991, Gordon expanded the business by building a purpose-built showroom and workshop, which has since been further expanded in 2018 to accommodate additional workstations and a wheel and tyre centre. Throughout our history, we have invested heavily in the latest technology, including Bosch diagnostic equipment, to ensure that our technicians are equipped to provide the highest level of service to our customers.
Our Services
At Murray Motors, we understand that our customers have unique needs and requirements. That's why we offer a comprehensive range of services, designed to cater to all aspects of vehicle maintenance and sales. Our services include:
- New and used car sales, with a wide selection of vehicles available to order
- MOT testing, with a convenient appointment system and comfortable waiting area
- Brake safety centre, staffed by highly trained technicians who provide honest and reliable service
- Servicing and repairs, from basic services to major overhauls
- Valeting, using only the highest quality products and techniques to achieve a showroom finish
- Vehicle diagnostics, using the latest Bosch equipment to quickly and accurately identify faults
Our Commitment to Excellence
At Murray Motors, we are committed to providing an exceptional customer experience. Our sales and service teams are fully trained and experienced in their relevant areas, and we strive to maintain the highest levels of quality and service in everything we do. We are proud to be authorised and regulated by the Financial Conduct Authority, and we are well-equipped to answer any questions you may have regarding financing your next vehicle.
Summary of Reviews for Murray Motors
Customer Feedback
Murray Motors has received a mix of feedback from customers, with some having positive experiences and others expressing dissatisfaction.
Positive Feedback
A number of customers have praised the garage for their professionalism, friendly staff, and quick service. For instance, William Thomson gave a 5-star rating for their prompt repair of his under trays after they were ripped off due to hitting a large patch of water. Similarly, Scott Carnie, Lorna Reid, and Aija Dureika all rated the garage 5 stars for their efficient service and helpful staff. Steve Tokelove also commended the garage for their courteous service and comfortable viewing room during his first MOT.
Valerie Shepherd, who has been with Murray Motors for 10 years, praised the family-run firm for their friendly and professional service. Loanna Leishman appreciated the staff's friendliness and efficiency, and has already planned to return for further services.
Negative Feedback
However, some customers have had less positive experiences. For example, Stuart Noble gave a 2-star rating after his car door was not properly fixed following a repair. He felt that the garage was not upfront about the extent of the fix and should have advised him to get a new door instead.
Laura Kaubriene and Raimondas Kaubrys both gave 1-star ratings for the garage after purchasing a car with numerous faults that were not disclosed. They claimed that the garage lied about fixing the air conditioning and that they had to get the problems fixed through their finance company.
Additionally, Kimberley Ward rated the garage 3 stars due to a discrepancy in the price quoted for replacing her starter and the final cost, which included extra labour costs. She also felt that the price for changing brake pads and discs was too high.
John Riddoch gave a 1-star rating for the garage after his daughter bought a car that had gearbox issues just after the warranty expired, costing around 1500 to fix. He advised potential customers to consider purchasing an extended warranty or buying from a garage that offers a longer warranty.
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