Dressing your child for success, one uniform at a time.
We are a leading online retailer of children's school clothing and uniforms, dedicated to providing high-quality garments and exceptional customer service. Under new management as of 29th December 2023, we are committed to delivering a personalized experience for our customers, ensuring that every child looks and feels their best on their first day of school.
Our Services
At SET Schoolwear, we understand the importance of finding the right uniform for your child. That's why we offer a comprehensive range of garments for nursery, primary, and secondary schools, as well as independent schools. Our collection includes blazers, tunics, dresses, skirts, and more, all designed to meet the specific needs of each school. We also provide a personalization service, allowing you to add your child's name or initials to their uniform for a unique touch.
In addition to our standard range, we cater to various organizations, including Rainbows, Brownies, Guides, Rangers, and Scout groups. We recognize the importance of these organizations and are proud to supply high-quality uniforms that meet their requirements.
Our Expertise
Our team of experts has extensive experience in the schoolwear industry, ensuring that every garment meets the highest standards of quality and durability. We work closely with schools and organizations to understand their specific needs, providing tailored solutions that meet their requirements.
At SET Schoolwear, we are committed to providing exceptional customer service. We understand the importance of prompt delivery, accurate orders, and excellent communication. Our customer care policy ensures that any issues are resolved within 24 hours, and our friendly team is always available to assist with any queries or concerns.
Our Payment and Delivery Options
We offer a range of payment options, including secure online payment through WorldPay and PayPal. We also accept credit and debit card payments over the phone or by post. Orders can be delivered directly to your home or collected from our showroom in Tradeston, Glasgow.
Returns and Exchanges
We understand that sometimes, returns or exchanges are necessary. Our returns policy allows for returns within 28 days of purchase, provided that proof of purchase is included and written notification is given. We recommend using a trackable form of posting, and our team will provide a returns number to facilitate the process.
Online Customer Experience
In the reviews provided, numerous customers have expressed dissatisfaction with the online service provided by the business. A common theme among these reviews is the failure to deliver ordered items on time, or at all, as well as poor communication and customer service.
The reviewers reported long waiting times, with some orders taking months to arrive, and in some cases, the items never arrived. Many customers had to contact the business multiple times to inquire about their orders, only to be met with unhelpful responses or broken promises.
A few customers reported receiving incorrect items, which further exacerbated their frustration. When requesting refunds, customers faced more difficulties, with some still awaiting their refunds after multiple months.
Trust and Reliability
The online reviews highlight a lack of trust and reliability in the business. Customers have expressed feelings of being lied to and taken advantage of. The company's failure to honour its commitments and provide adequate customer service has led to a significant loss of trust among its customers.
Recommendations
In light of the negative reviews, it is strongly advised to avoid making online purchases from this business. The risk of not receiving your order, or receiving it late, combined with the poor customer service, makes it an unreliable choice for customers.
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