Business Details
50+ Years
experience
Emergency
services
Trusted Construction Services in Potters Bar
TSG Building Services is a family-run business with over six decades of experience in the construction and building services sector. We specialise in property refurbishment, new build projects, and emergency repair services, serving a diverse client base including local authorities, housing associations, and private developers. Our team of over 200 professionals delivers high-quality solutions across planned investment programmes and regeneration projects, including Decent Homes initiatives and Project Phoenix. With a turnover exceeding 43 million, we combine technical expertise with a commitment to client satisfaction. Our innovative approach includes a 24/7 contact centre handling over 127,000 annual inquiries and a SMART job allocation system for efficient service delivery. We maintain 99.7% compliance in gas safety certifications through bespoke management systems.Our values prioritise effective communication, tenant liaison, and environmental responsibility, demonstrated through carbon reduction initiatives and vehicle tracking technology. Partnerships with organisations like A2 Dominion and Sanctuary Housing reflect our reputation for excellence. We invest in staff training and apprenticeships, ensuring continuous skill development aligned with industry standards. Our Cranborne Industrial Estate headquarters in Potters Bar serves as the operational hub for nationwide projects.
Services
Property Refurbishment
New Build
Air Conditioning
Kitchens and Bathrooms
Whole House Refurbishment
Emergency Repairs
Gas Servicing
Tenant Liaison
Modular Solutions
Details
- Year established: 1965
Highlights and features
- We offer 60+ years of construction industry expertise
- Our 24/7 contact centre handles 127,000+ annual inquiries
- We maintain 99.7% gas safety certification compliance
- Our SMART job allocation system optimises service efficiency
- We've delivered 70,000+ property maintenance solutions
What people say
Outstanding quality of works
Excellent workmanship and professional approach
Fantastic job and thorough service
Effective tenant liaison staff
High-quality service delivery
Services
Property Refurbishment
We deliver comprehensive property refurbishment solutions for social housing and commercial properties. Our services include kitchen and bathroom renovations, whole-house upgrades, and void refurbishment projects. With specialist knowledge in Decent Homes programmes, we ensure compliance with modern standards while maintaining tenant satisfaction throughout the process.
Emergency Repairs
Our 24/7 contact centre handles emergency repair requests for heating, plumbing, and electrical systems. Using GPS tracking technology, we dispatch the nearest engineer to resolve issues promptly while maintaining 99.7% compliance in gas safety certifications. This service supports over 70,000 properties nationwide with rapid response times.
Gas Servicing
We provide comprehensive gas servicing and boiler maintenance for residential and commercial properties. Our bespoke management system ensures 99.7% compliance with LGSR certification requirements. Our engineers use smart technology for appointment scheduling and real-time updates to maintain service quality across large property portfolios.
New Build
Our new build services combine construction expertise with innovative project management. We deliver residential and commercial developments using modular solutions and SMART technology integration. This includes full project management from planning through to completion, ensuring compliance with modern building regulations and client specifications.
Tenant Liaison
We provide dedicated tenant liaison services during refurbishment projects. Our trained staff communicate effectively with residents, addressing concerns and providing updates throughout the works. This service contributes to high customer satisfaction scores and ensures minimal disruption during property upgrades.
Questions
What construction services do you specialise in?
We specialise in property refurbishment, new build projects, emergency repairs, gas servicing, and modular construction solutions for social housing and commercial clients.
Do you offer 24/7 emergency repair services?
Yes, our contact centre operates 24 hours a day, 365 days a year for emergency repair requests, with rapid engineer dispatch using GPS tracking technology.
How do you ensure service quality?
We maintain 99.7% gas safety compliance through bespoke management systems and provide ongoing staff training to ensure service excellence across all projects.
What areas do you cover?
We operate nationwide with our Cranborne Industrial Estate headquarters supporting projects across the UK for housing associations and commercial clients.
How do you handle tenant communication during works?
Our dedicated tenant liaison staff provide regular updates and address resident concerns throughout refurbishment projects, ensuring minimal disruption and high satisfaction levels.
What accreditations do you hold?
While specific accreditations aren't listed, we maintain industry-leading 99.7% gas safety compliance and follow strict quality management procedures across all our operations.
