Empowering Welders, Enabling Industry
Basket Inc. is a leading supplier of high-quality welding equipment, consumables, and safety gear, serving professionals and enthusiasts across diverse industries. With years of experience in the field, we understand the critical importance of reliable equipment and the need for efficient solutions to meet your specific needs.
Products and Services Offered
1. Welding Equipment and Consumables
We offer a comprehensive range of welding equipment, including:
- Welding machines and generators
- Plasma cutters
- GenSet engines
- Welding turntables
- Air compressors
- Welding fume extraction systems
- Safety and welding consumables
2. Workshop Equipment
Our selection includes:
- Magnetic drilling machines
- Ultra-TIG tungsten grinders
- Stainless steel weld cleaners
- Abrasive tools for metal working
- Industrial vacuum cleaners
- Metal cutting equipment
3. Gas and Welding Supplies
We supply a comprehensive range of:
- Gas cylinders and regulators
- Gas pre-heaters
- Hoses and fittings
- Cutting and gouging nozzles
- Gas cutting and welding torches
4. Personal Protective Equipment
We offer a variety of safety equipment such as:
- Welding masks and helmets
- Air-fed respirators
- Protective clothing and footwear
- Gloves and safety glasses
5. Maintenance and Testing Services
Our experienced technicians can assist you with:
- Gas cylinder testing and certification
- Fume extraction system maintenance
- Air fed systems testing and repair
- Cutting tools and lubricant selection
6. Consulting and Training
Our team can provide:
- Welding process optimization
- Operator training and certification
- Consultation on safety protocols and regulations
7. Emergency Services
We prioritize your safety and offer emergency services such as:
- Breakdown and repair support
- Emergency gas cylinder exchange
- Consulting on safety issues and hazards
8. Additional Services
We also offer:
- Rental of welding equipment and gas cylinders
- Gas stockist services
- Engineering and design consultations
Customer Feedback Analysis
The reviews provided offer insights into the customer experience with the company. The first review, by Ismael Ferrer, expresses dissatisfaction with the service. He had to wait for five weeks for an order to be dispatched and was given repeated promises of dispatch the next day, which were not fulfilled. This led to a poor customer service experience and a decision not to return as a customer.
The second review, by Deepak Rajvanshi, is positive, expressing satisfaction with the manufacturing of welding wire feeding rollers with gears of 1.2 mm for robotics control machines. The customer gave a five-star rating, indicating a high level of satisfaction with the product and service.
Product Quality and Customer Satisfaction
The feedback on product quality is mixed. Deepak Rajvanshi's review suggests that the company is capable of producing high-quality products, as evidenced by the five-star rating. However, Ismael Ferrer's experience indicates potential issues with order processing and dispatch, which could negatively impact customer satisfaction.
Customer Service and Support
The reviews highlight varying experiences with customer service and support. Deepak Rajvanshi's positive feedback suggests that the company is capable of providing excellent customer service. However, Ismael Ferrer's experience demonstrates a lack of effective communication and follow-up, leading to a negative perception of customer service.
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