Protecting Working Families, One Policy at a Time
At Union Insurance Services, we are dedicated to providing working people and their families with access to greater financial security through insurance policies that protect against the financial impact of major life traumas. As a trading name of Union Income Benefit Holdings Ltd (UIB), we are authorised and regulated by the Financial Conduct Authority to distribute non-investment insurance products.
Our Commitment to Service Excellence
Our commitment to service excellence is at the heart of everything we do. We aim to provide customers with the highest possible standards of service, with clear information about the products and services we offer, including fees and charges. We take pride in our commitment to training and development, and our staff have been recognised by Investors in People since 2002.
Our Range of Insurance Products
We offer a range of comprehensive and common-sense insurance products designed to meet the needs of working people and their families. Our products include Life Insurance, Accident Protection, 50+ Accident Plan, Income Protection, and Health Cash Plan. We also offer Car Insurance Comparison and Travel Insurance, as well as a FREE 5,000 Accidental Death Cover for UK residents aged 18-69.
Our Partners
We have established long-term relationships with major UK trade unions, and our commitment to enhancing the value of membership has helped to establish us as a trusted partner for unions. We offer a range of benefits and services to unions, including bespoke membership incentives and support for union events.
What We Stand For
Our values are built around a commitment to service excellence, embracing technology and innovation, and acting with respect and integrity towards our customers, colleagues, and partners. We are dedicated to making a positive impact on the lives of working people and their families.
Customer Service and Communication
The company has received praise for their customer-focused approach, providing clear information and responding promptly to phone calls. Their policies are also easily accessible online.
Unprofessionalism and Deception
However, some reviewers have expressed disappointment and frustration with the company's hiring practices. One reviewer claims that the company encourages clients to post identical messages on Facebook, stating that they are hiring, only to later inform them that the position is no longer available. This has led to accusations of unprofessionalism and a lack of transparency.
Spamming and Discrimination
Another reviewer has accused the company of spamming Facebook groups aimed at actors, using a generic message to solicit applications. This reviewer has heard numerous stories of applicants experiencing poor treatment, including no response to applications, disinterested or patronizing staff, delayed or missing payments, and discrimination based on age.
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