Great Food, Beautiful Rooms, Fantastic Customer Service
Here at the Pen Mill, we're not just a hotel or a restaurant, we're a family-run business with a passion for providing exceptional food, drinks, and accommodation to our guests. Our story began 20 years ago when Jon and Sarah Palmer took over the reins, transforming the business from a popular music and drinking venue to one of Yeovil's most popular eating destinations.
Our Services
At the Pen Mill, we pride ourselves on offering a range of services that cater to all your needs. From delicious food to comfortable accommodation, we've got you covered. Our menu features a variety of dishes to suit all tastes, from classic breakfast options to mouth-watering burgers and succulent steaks. We also have an impressive selection of drinks, including wines, whiskies, gins, and craft beers.
If you're looking for a place to stay, our hotel rooms are the perfect choice. We have a range of rooms available, including singles, doubles, and twins, all tastefully decorated and equipped with everything you need for a comfortable stay. And, with our online booking system, it's easy to reserve a room or table at a time that suits you.
Our Philosophy
At the Pen Mill, we're committed to providing exceptional customer service. We believe that our guests deserve the best, which is why we only employ staff who are enthusiastic, energetic, and willing to learn. We also believe in supporting local businesses and buy locally wherever possible.
Our Achievements
We're proud of our achievements, including our Gold Award for Food and Silver Award for the Hotel at the prestigious Taste of the West Awards. We're committed to continuing to improve and provide the best possible experience for our guests.
Our Commitment to Safety
At the Pen Mill, we take the safety of our guests and staff very seriously. We have implemented a range of measures to ensure that our hotel and restaurant are clean, safe, and protected environments. From hand sanitizers to reduced seating capacity, we're doing everything we can to make you feel safe and comfortable.
General Impression
The Penn Hill restaurant and hotel has received a mixed bag of reviews, with some customers thoroughly enjoying their experience and others expressing disappointment.
Food and Drink
The food at The Penn Hill has received both praise and criticism. Some reviewers raved about the quality of the food, with one reviewer calling it "Michelin star quality". Others, however, were disappointed with their meals, citing issues with the taste, texture, and presentation of the dishes.
Service
The service at The Penn Hill has been praised by many reviewers, with staff being described as friendly, attentive, and helpful. Some reviewers noted that the staff went above and beyond to accommodate their needs.
Accommodation
The accommodation at The Penn Hill has been praised for its cleanliness, comfort, and welcoming atmosphere. Some reviewers noted that the rooms were small, but this was not a major issue.
Negative Comments
Some reviewers were disappointed with their experience at The Penn Hill, citing issues with the food, service, and accommodation. One reviewer was particularly unhappy about the lack of guarantees regarding nut-free products.
Positive Comments
Many reviewers praised The Penn Hill for its excellent service, delicious food, and welcoming atmosphere. Some reviewers noted that the staff were friendly and attentive, and that the hotel was dog-friendly.
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