Trust us to care for your beloved pet as if it were our own.
At Hopwood Veterinary Centre, we are a small, independent veterinary practice that prides ourselves on our personal touch. Our priority is the care of sick and injured animals who are registered clients. Our approachable team is dedicated to providing a personal, friendly service for you and your pet. We endeavor to treat your animal as if it were our own, and our approachable team will answer any questions you may have about your pet's health and care.
Our Services
We offer a comprehensive range of services to cater to the unique needs of your pet. From routine check-ups and vaccinations to advanced medical treatments and surgical procedures, our team of experienced professionals is committed to providing the highest standard of care for your beloved companion. Our services include consultations, neutering, identichip, vaccinations, surgery, dentistry, radiography, and ultrasound.
Our Team
Our team of experienced and compassionate professionals is dedicated to providing the highest standard of care for your pet. Our team includes Cara Alma, Practice Principal, BVetMed, MRCVS; Liz De Wolf, MRCVS; Marcus Devenney, BVSc MRCVS; Sherran Buckley, RVN; Daisy Shephard, RVN; and Sammy Norman, ANA. We are passionate pet lovers who understand the unique bond you share with your furry companion.
Our Philosophy
We understand that every pet is special, with distinct needs and preferences. At Hopwood Veterinary Centre, we take pride in our ability to tailor our services to suit the individual requirements of your pet. Whether it's a routine check-up, vaccination, or specialized treatment, we ensure that your pet receives the highest standard of care, just like a member of our own family.
Our Commitment
Our team is committed to providing personalized pet care that exceeds your expectations. We are dedicated to staying up-to-date with the latest advancements in veterinary medicine and technology to ensure that your pet receives the best possible care. We are passionate about promoting responsible pet ownership and educating pet owners on the importance of regular check-ups, vaccinations, and preventative care.
Customer Feedback
The feedback from customers is overwhelmingly positive, with most reviewers rating their experience 5 stars. Many reviewers have praised the staff for being friendly, caring, and professional. They have also highlighted the excellent service provided, with some noting that the practice has taken care of multiple pets over the years.
Several reviewers have mentioned specific staff members, such as Cara, who were warm and understanding. Some have also appreciated the practice's willingness to advise and support them over the phone.
Negative Feedback
However, there are some negative reviews from customers who had a poor experience at the practice. One reviewer reported being treated rudely by a vet, feeling stressed and frustrated during her visit. The same reviewer also felt that the receptionist was unhelpful and dismissive.
Another reviewer was left waiting outside in freezing cold conditions, feeling that the practice was enforcing Covid measures too strict and was not considering the needs of its customers.
Conclusion
Overall, while there are some negative reviews, the majority of customers have had a positive experience at the practice. They have praised the staff for their friendly and caring nature, and have highlighted the excellent service provided.
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