At Porcelain Superstore, we're passionate about providing our customers with the finest quality tiles and exceptional customer service. As a leading online tile retailer, we're committed to making your tile shopping experience as seamless and enjoyable as possible.
Our Story
Our journey began with a simple mission: to make luxury tiles more accessible to everyone. We believed that high-quality tiles shouldn't break the bank, and that everyone deserves to have a beautiful home without compromising on style or quality. With years of experience in the tile industry, our team has curated a vast collection of stunning tiles that cater to diverse tastes and preferences.
Our Services
We offer a wide range of services to ensure that you find the perfect tiles for your project. Our website features a user-friendly interface, allowing you to browse our extensive collection by room, tile type, colour, style, and more. Our expert team is always ready to provide guidance and advice, whether you're a homeowner, architect, or contractor. We also offer free samples, so you can see and feel our tiles before making a purchase.
Why Choose Us?
So, what sets us apart from other tile retailers? For starters, we're committed to providing luxury tiles at affordable prices. We believe that everyone deserves to live in a beautiful home, regardless of their budget. We also offer a 100-day returns policy, free delivery on orders over 500, and a price match promise. With over 50,000 reviews and a 4.5-star rating, you can trust that you're in good hands with us.
Our Promise
At Porcelain Superstore, we're dedicated to making your tile shopping experience exceptional. We promise to provide you with the highest quality tiles, exceptional customer service, and unparalleled value for money. Whether you're renovating your bathroom, kitchen, or outdoor space, we're here to help you create a stunning and functional area that you'll love for years to come.
Excellent Customer Service and Quality Products
The Porcelain Superstore has received numerous positive reviews for their excellent customer service and high-quality products. Customers praised the fast delivery, good condition of the tiles upon arrival, and the friendly staff who resolved any issues promptly.
Great Communication and Problem Solving
The customer service team, particularly Georgie, was commended for their efficient and polite handling of queries and problems. Issues such as defective tiles and missing items were resolved quickly and to the customers' satisfaction.
High-Quality Tiles and Beautiful Designs
The tiles were described as 'excellent quality', 'heavy and thick', and 'gorgeous'. They were found to be exactly as described, with customers appreciating the variety of designs available, some of which could not be found elsewhere.
Minor Concerns with Returns Policy
One customer expressed disappointment with the store's returns policy, stating that leftover tiles and unused adhesives could not be returned. This was seen as a drawback for the company.
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