Quality Workmanship, Exceptional Results
At The Secret Garden, we are passionate about providing high-quality, beautiful, fresh blooms that brighten up any occasion. Our talented team of florists will create unique arrangements for you in our signature contemporary style. Whether you're looking for a bouquet to celebrate a special occasion, a thoughtful gift for a loved one, or simply to brighten up your space, we have got you covered.
Our Services
We offer a wide range of services to cater to your floral needs. From our stunning flower subscription service that brings a touch of elegance to your home or office, to our bespoke funeral and wedding arrangements that celebrate life's most precious moments, we are here to help. Our corporate delivery service ensures that your business events and meetings are always a success, and our gift flowers are the perfect way to show you care.
About Our Shop
Our charming shop, nestled in the heart of Thames Ditton, is a treasure trove of specially curated plants, pots, and stylish homeware. Our friendly team is always happy to help you find the perfect flowers, plants, or gifts for any occasion. We believe that you don't need a special occasion to give flowers (or treat yourself!), so why not pop in-store today and explore our wonderful range of products?
Flower Delivery & Collection
We understand that sometimes life gets busy, which is why we offer local delivery and collection of pre-ordered bouquets from our shop. Available Monday to Friday, 9am to 5pm, and Saturday, 8am to 4pm, simply call us on 0208 398 5505 or shop our collection online to arrange your delivery or collection.
Our Commitment
At The Secret Garden, we are committed to providing exceptional customer service, stunning floral arrangements, and a passion for excellence in everything we do. Whether you're a long-time customer or just discovering us, we look forward to helping you celebrate life's special moments with beautiful flowers.
Florist Experience
The Secret Garden florist has received praise from customers for their exceptional service, high-quality flowers, and prompt delivery. Customers have appreciated the friendly and helpful staff, who have gone above and beyond to ensure that their orders are fulfilled to their satisfaction.
Delivery and Communication
The florist has been commended for their efficient delivery service, with flowers arriving on time and in good condition. Customers have also appreciated the prompt response to their emails and phone calls, with staff being helpful and reassuring in their communication.
Product Quality
The quality of the flowers and arrangements has been consistently high, with customers commenting on the beauty and longevity of their purchases.
Local and Convenient
The Secret Garden has been praised for its convenience and locality, with customers appreciating the ease of ordering and collecting flowers from the shop.
Value for Money
However, some customers have expressed concerns about the cost of the flowers and arrangements, with one customer commenting that they are VERY expensive compared to other local florists.
Issues with Delivery and Quality
A few customers have experienced issues with delivery, including late arrivals and difficulties with finding the delivery address. One customer was also disappointed with the quality of the arrangement, which did not reflect the image on the website.
Negative Experiences
Two customers have reported negative experiences with the florist, including poor service, unresponsive staff, and poor-quality flowers.
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