Protecting You, Protecting Your Investment
At The Double Glazing & Conservatory Ombudsman Scheme (DGCOS), we are dedicated to protecting consumers and improving the reputation of the glazing industry. Our mission is to provide a comprehensive consumer protection organisation that ensures customers are protected when using a DGCOS accredited member. With our expert mediators and alternative dispute resolution, we aim to resolve any disputes that may arise between consumers and our accredited installers.
Our Services
We offer a range of services designed to protect consumers and provide them with confidence when dealing with our accredited installers. Our services include deposit and stage-payment protection insurance, insurance-backed guarantee, and access to an independent ombudsman service. We also provide a consumer advice line, where our experts are on hand to answer any questions or concerns consumers may have.
Deposit and Stage-Payment Protection Insurance
Our deposit and stage-payment protection insurance covers up to 25% of the contract value (maximum limit of 5,000) for 120 days. This protection is designed to cover consumers in the unlikely event that our accredited installer cannot complete the installation because they are no longer trading.
Insurance-Backed Guarantee
Our insurance-backed guarantee provides protection if our accredited installer ceases trading and cannot honour the terms of their written guarantee. Our guarantees range from two to 10 years, and the length of the guarantee may vary depending on the written guarantee provided by the installer.
Alternative Dispute Resolution
Our expert mediators are always on hand to help resolve any disputes that may arise between consumers and our accredited installers. In the unlikely event that we cannot resolve a dispute, consumers will also have free access to an independent ombudsman service.
Consumer Advice
Our consumer advice line is available to answer any questions or concerns consumers may have when dealing with our accredited installers. Our experts are on hand to provide guidance and support to ensure that consumers have a smooth and hassle-free experience.
Accredited Installers
Our accredited installers have successfully passed our strict accreditation process for the products they want to be accredited for. This ensures that our installers have met our high standards and are committed to providing excellent service to our consumers.
Why Choose DGCOS?
By choosing a DGCOS accredited installer, consumers can have confidence that they are dealing with a reputable and trustworthy company. Our accredited installers have demonstrated a commitment to excellence and a dedication to providing exceptional service to our consumers.
Positive Experiences with DGCOS
The majority of reviewers had a positive experience with DGCOS, praising their efficient and effective mediation services. Many reviewers mentioned the helpfulness of specific staff members, such as Tracy Dilworth, who provided professional support and reassurance during difficult times. Reviewers appreciated the impartiality and fairness of the service, which helped to resolve disputes between customers and member companies.
Common Themes
- Efficient and effective mediation services
- Helpful and professional staff
- Impartiality and fairness in dispute resolution
- Reassurance and confidence in the service
Negative Experiences with DGCOS
On the other hand, a few reviewers had negative experiences with DGCOS, feeling that the organization prioritized the interests of its member companies over those of consumers. Some reviewers felt that the service was unhelpful and ineffective in resolving their disputes, and that the organization was dishonest and corrupt.
Common Themes
- Prioritization of member companies' interests over consumers'
- Ineffective dispute resolution
- Dishonesty and corruption
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