Business Details
Trusted Consumer Protection for Double Glazing & Conservatory Installations
The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) has been established to protect consumers and elevate industry standards in the glazing sector. Founded to provide access to vetted installers, we ensure homeowners can confidently select accredited professionals for double glazing, conservatories, and related installations. Our team of experts, including renowned architect and TV presenter George Clarke, has over five years of experience advocating for consumer rights and industry best practices. We offer deposit protection insurance covering up to 25% of contract value (capped at 5,000) for 120 days, alongside insurance-backed guarantees ranging from two to ten years.Our Alternative Dispute Resolution service provides free access to expert mediators and an independent ombudsman, ensuring fair resolutions when disputes arise. As an ISO 9001-certified organization, we maintain rigorous quality control processes while continuously monitoring member compliance with our strict accreditation standards. Our commitment to transparency is demonstrated through comprehensive consumer advice resources and a publicly accessible register of accredited installers. By combining industry expertise with robust consumer protections, we work to build trust and confidence in home improvement projects across the UK.
Services
Windows
Doors
Conservatories
Orangeries
Roofline
Garage Doors
Porches
Garden Rooms
Double Glazing
Composite Doors
Highlights and features
- We provide vetted and accredited installers with proven industry expertise
- Our deposit protection insurance covers up to 5,000 of consumer payments
- We offer insurance-backed guarantees for completed installations
- Our expert mediators resolve disputes between consumers and installers
- We provide free access to an independent ombudsman service
Associations and certifications
- ISO 9001
What people say
Service we received
Confidence in installers
Efficient dispute resolution
Vetted professionals
Reliable protection
Services
Windows
Our accredited installers provide energy-efficient window solutions that reduce heat loss and noise pollution while enhancing home security. Available in uPVC, timber, and aluminium materials with options including casement, sash, and triple-glazed units. All installations come with comprehensive consumer protections and insurance-backed guarantees.
Conservatories
From traditional Victorian designs to modern aluminium structures, our conservatories add living space and property value. Accredited members offer bespoke solutions with energy-efficient glazing and full compliance with building regulations. All projects include deposit protection and dispute resolution support.
Doors
We accredit installers for composite, uPVC, and timber door installations that improve thermal efficiency and home security. Available with triple glazing options and various design choices. Our consumer protection scheme covers all door installations through insurance-backed guarantees and payment protection.
Roofline Products
Our accredited providers install durable PVC fascias, soffits, and guttering that prevent water damage and reduce maintenance needs. The products resist rotting and discolouration while improving roof performance. All installations qualify for our consumer protection scheme and financial safeguards.
Orangeries
Combining brick construction with glazed elements, our orangeries offer versatile living spaces with enhanced privacy. Accredited members deliver custom designs using premium materials that integrate seamlessly with existing properties. All projects benefit from our comprehensive consumer protection framework.
People
George Clarke
Brand Ambassador
Renowned TV presenter and architect George Clarke has been DGCOS Brand Ambassador for over five years, advocating consumer protection and industry standards in home improvements through his media platforms and industry engagement.
Questions
What consumer protections does DGCOS offer?
We provide deposit protection insurance covering up to £5,000, insurance-backed guarantees for completed work, and free access to dispute resolution services including independent ombudsman decisions.
How do I verify an accredited installer?
All accredited members appear in our online installer directory with unique registration numbers. You can verify credentials and check accreditation status directly through our website.
What happens if my installer stops trading?
Our insurance-backed guarantee covers work completion if your installer ceases trading, with protection periods ranging from two to ten years depending on the guarantee provided.
How does the dispute resolution process work?
First contact your installer directly. If unresolved within 14 days, submit a complaint to DGCOS. Our mediators will assist, with access to an independent ombudsman if required.
What products are covered by the scheme?
We cover windows, doors, conservatories, orangeries, roofline products, garage doors, and porches from accredited installers meeting our strict quality and service standards.
