Sparkle with sustainability - Handmade with love, worn with pride
At Skinny Wrists, we're passionate about creating unique, handmade jewellery that's not only beautiful but also sustainable and eco-friendly. Our journey began 10 years ago, and since then, we've been dedicated to providing exceptional customer service, quality products, and a commitment to reducing our environmental footprint.
Our Story
Our story is one of passion, dedication, and a love for craftsmanship. We're a team of skilled jewellery makers who take pride in every piece we create. From design to production, we ensure that every detail is meticulously crafted to produce jewellery that's not only stunning but also long-lasting. Over the years, we've built a loyal following of customers who appreciate our unique approach to jewellery making.
Our Services
We offer a wide range of services, from bespoke jewellery design to jewellery making workshops. Our bespoke design service allows customers to create their own unique pieces, tailored to their personal style and preferences. Our workshops, on the other hand, provide a unique opportunity for customers to learn the art of jewellery making and create their own pieces alongside our expert craftsmen.
Sustainability
At Skinny Wrists, we're committed to reducing our environmental impact. We use eco-friendly methods and recycled metals in our jewellery making process, ensuring that our products are not only beautiful but also sustainable. We believe that sustainability is not just a trend, but a responsibility, and we're dedicated to doing our part in reducing waste and promoting environmentally friendly practices.
Celebrating 10 Years
We're thrilled to be celebrating our 10-year anniversary, and to mark this special occasion, we're offering 25% off our sterling silver range. We're grateful for the loyalty and support of our customers and look forward to many more years of creating beautiful, sustainable jewellery.
Customer Satisfaction
The overall customer satisfaction with the services provided by the store is mixed. Some customers have had positive experiences, while others have been left dissatisfied.
Service Excellence
There are several instances where customers have praised the store's staff for their knowledge, confidence, and friendly demeanor. The reviewer, Jennifer Pratt, mentioned that the lady who pierced her daughter's ears was "really knowledgeable and confident." Similarly, Del loved the shop and found the service to be friendly. Duncan Preston appreciated the combination of online and offline services, which enabled him to receive his product quickly. Lynette Matkin praised the staff for being helpful and friendly, and Sophie Tomlinson's ring was made with love and care, making it a special keepsake.
Poor Customer Service
On the other hand, there are instances where customers have experienced poor customer service. Denise Bangi reported that the store's customer service was shocking, and that they refused to provide address labels or a refund when she sent them a broken bracelet. Andrea Marshall had a disappointing experience when the assistant did not seem interested in helping her with a watch battery and provided misleading information. Sophie Tomlinson had her personalized bangle misspelled, and when she asked for compensation, the staff did not apologize and offered no real solution.
Delivery and After-Sales
Some customers have praised the store's delivery and after-sales services. Jd Carpets received their order promptly, and Simon Hewson appreciated the store's ability to fix his wife's necklace quickly. Isabel Wallis also praised the store's after-sales service, stating that they were happy to adjust her bracelet and provided excellent customer service.
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