The heart beat of the community
Our Mission
ER Pharmacy is a group of two independent pharmacies proudly serving the Hull community in Bransholme and Hedon. We are dedicated to putting the care of our patients at the forefront of everything we do. With late-night opening hours and a wide range of NHS services, we strive to offer accessible and personalized healthcare to the highest standards.
Who We Are
Our team of experienced pharmacists and healthcare professionals are passionate about providing outstanding customer care, tailored to each individual's needs. We work in partnership with our patients to empower them to manage their health proactively and make informed decisions about their wellbeing.
Our Services
ER Pharmacy offers a comprehensive range of services designed to meet your healthcare needs. These include:
- Prescription Collection and Delivery: We collect prescriptions from your GP surgery and deliver your medication directly to your doorstep.
- Repeat Prescriptions: Order your repeat medications easily and conveniently online.
- Electronic Prescriptions: Benefit from secure and efficient prescription management through the NHS Electronic Prescription Service.
- Private Prescriptions: We can also dispense medications prescribed by private doctors.
- Blood Pressure Checks: Get your blood pressure taken for free in-store.
- Emergency Hormonal Contraception: Access confidential advice and medication for emergency contraception needs.
- Medicine Review and New Medicine Service: Receive personalized guidance on your medications from our experienced pharmacists.
- Health Advice: Access reliable and updated information about common health concerns and treatments online.
A Trusted Partner in Healthcare
ER Pharmacy is committed to providing you with a seamless and personalized healthcare experience. Our friendly staff is always happy to answer your questions, offer helpful advice, and guide you through any healthcare concerns you may have.
Opening Hours and Reliability
A majority of reviewers have expressed frustration and disappointment with the pharmacy's inconsistent opening hours and unreliability. Many have reported showing up at the pharmacy only to find it closed, despite the online schedule indicating it should be open. This has resulted in wasted time and inconvenience for customers.
Medication and Prescription Issues
Several reviewers have reported issues with receiving their medication, including being told that prescriptions are not available when they should be, or being given incorrect information about availability. Some have also experienced delays in receiving their medication, leading to inconvenience and stress.
Poor Customer Service
Some reviewers have reported poor customer service, including rude staff and a lack of care or concern for customers' needs. This has led to a negative experience for many customers.
Mixed Opinions on Staff
While some reviewers have reported polite and helpful staff, others have had negative experiences with staff who seem uninterested in helping or providing good customer service.
Positive Experiences
A few reviewers have reported positive experiences with the pharmacy, including helpful staff and a community-based approach to care.
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