Business Details
28 Years
experience
Your Trusted Estate Agent in the Surrey Hills
Established in 1998, Terra Cotta is an independent estate agency specialising in residential sales, lettings, and property management across the Surrey Hills villages. Founded by Nicola Cooper and Mandy McClean, our business combines over two decades of local expertise with a commitment to exceptional client service. We prioritise transparent communication, offering free market appraisals, accompanied viewings six days a week, and regular updates to vendors. Our teams deep understanding of the local property market, coupled with memberships in the Client Money Protection Scheme (CMP) and Deposit Protection Scheme (DPS), ensures reliability and trust.With a focus on innovation, we utilise high-quality marketing tools, including virtual reality tours and extensive online advertising, to maximise property exposure. Client testimonials consistently highlight our professionalism, responsiveness, and ability to achieve optimal outcomes for buyers, sellers, and landlords alike.
Services
Residential Sales
Lettings & Management
Property Valuation
Virtual Tours
Tenant Screening
Legal Compliance
Advertising
Property Maintenance
Rent Collection
Market Analysis
Details
- Year established: 1998
Highlights and features
- We have over 20 years of experience in Surrey Hills property markets.
- Free market appraisals conducted by experienced staff.
- Accompanied viewings six days a week with prompt feedback.
- Regular communication with vendors, including online statistics.
- Members of CMP and DPS for client fund and deposit protection.
Associations and certifications
- Client Money Protection Scheme (CMP)
- Deposit Protection Scheme (DPS)
What people say
Excellent service
Knowledgeable team
Responsive communication
Achieved higher selling price
Trusted recommendations
Services
Residential Sales
We specialise in residential property sales across the Surrey Hills, offering free market appraisals, professional photography, and targeted advertising. Our team ensures transparent communication and expert negotiation to secure the best prices for vendors. With local knowledge and a proactive approach, we streamline the selling process from valuation to completion.
Lettings & Management
Our lettings and property management services include tenant screening, rent collection, and legal compliance. We provide landlords with rent guarantee insurance, inventory management, and regular property updates. By maintaining strong tenant relationships and utilising efficient marketing, we minimise void periods and ensure long-term rental success in competitive markets.
Virtual Reality Tours
We offer high-quality Matterport 360-degree virtual tours to enhance property visibility. These immersive tours allow potential buyers or tenants to explore properties remotely, increasing engagement and speeding up decision-making. This innovative tool complements our traditional marketing strategies, ensuring maximum exposure for listed properties.
Property Valuation
Our free, no-obligation valuations assess current market trends and property potential to determine accurate pricing. Conducted by experienced staff, these appraisals help clients make informed decisions about sales or rentals. We combine data analysis with local expertise to optimise pricing strategies and achieve client goals.
Tenant Screening
We conduct thorough tenant background and credit checks to ensure reliable occupancy. This service includes referencing, affordability assessments, and Right to Rent verification. By prioritising qualified tenants, we reduce risks for landlords and foster stable, long-term rental agreements across our managed properties.
People
Nicola Cooper
Co-Owner
Nicola brings analytical expertise and a deep understanding of property markets to Terra Cotta. With a background in City finance and hands-on experience in property transactions, she focuses on strategic growth and client relations.
Mandy McClean
Co-Owner
Mandys background in special needs education and counselling informs her client-centric approach. She co-founded Terra Cotta to address gaps in traditional estate agency service standards, prioritising transparency and empathy.
Charly
Property Manager
Charly oversees property management operations, ensuring seamless coordination between landlords and tenants. Her organisational skills and communication expertise maintain high service standards across managed properties.
Michaela
Administrator
Michaela provides administrative support for lettings, managing documentation and client communications. Her meticulous approach ensures efficient processing of rental agreements and tenant inquiries.
Hazel
Administrator
Hazel supports administrative tasks with a friendly and efficient approach. She assists in maintaining accurate records and facilitates smooth interactions between clients and the Terra Cotta team.
Questions
What areas do Terra Cotta cover?
We specialise in the Surrey Hills villages between Guildford, Dorking, and Cranleigh, including Shere, Peaslake, and Albury.
Do you offer free property valuations?
Yes, we provide free, no-obligation valuations conducted by experienced staff to determine accurate market pricing.
What lettings services are available?
We offer tenant screening, rent collection, legal compliance, and property maintenance, alongside rent guarantee insurance and inventory management.
How do you market properties?
Properties are advertised on major portals, including Rightmove and Zoopla, with virtual tours, professional photography, and local print promotions.
Are you members of client protection schemes?
Yes, we are members of the Client Money Protection Scheme (CMP) and use the Deposit Protection Scheme (DPS) for tenant deposits.
Can you assist with first-time buyer mortgages?
We recommend Tony Whish, an independent mortgage advisor, who offers tailored support to secure competitive mortgage deals for buyers.
