Delivering exceptional patient care with compassion and respect
At St Luke's Surgery, we are dedicated to providing high-quality healthcare services to our patients in a caring and compassionate environment. Our team of experienced healthcare professionals is committed to delivering personalized care that meets the unique needs of each individual.
Our Services
We offer a comprehensive range of healthcare services, including appointments, prescriptions, and online consultations. Our online services allow patients to access self-care information, submit medical and administrative requests, and even register new patients to the surgery. We also provide a range of online tools, including PATCHS, Accurx, klinik, and Engage, which enable patients to contact us online and get help quickly.
Our practice is equipped with state-of-the-art facilities and technology, ensuring that our patients receive the best possible care. We also offer enhanced hours appointments, available in the evening, at weekends, and over bank holidays, making it convenient for patients to access our services at a time that suits them.
Our Commitment
At St Luke's Surgery, we are committed to providing exceptional patient care and ensuring that our patients receive the highest levels of service. We believe in working in partnership with our patients, listening to their needs, and providing personalized care that meets their unique requirements. Our team of healthcare professionals is dedicated to delivering care that is compassionate, respectful, and tailored to the individual needs of each patient.
Our Online Presence
Our website is designed to provide patients with easy access to our services, information, and resources. Patients can use our online services to book appointments, order repeat prescriptions, and access their GP medical record. We also provide a range of health information, news, and resources, enabling patients to take control of their health and wellbeing.
The reviews are mixed, with some patients expressing satisfaction with the service, while others are highly critical. Positive comments highlight helpful reception staff and knowledgeable doctors. However, there are numerous complaints about difficulty in getting appointments, long waiting times, and perceived rudeness from receptionists. Some patients also feel that the doctors are not responsive or do not follow up on requests. Overall, it seems that the practice faces significant challenges in meeting patient expectations.
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