SCROLL WE GUARD. WE PROTECT. WE SECURE.
Our Vision & Mission
Spares Marine is driven by a deep-rooted passion for boating and a genuine desire to safeguard your marine adventures. Our unwavering commitment is to provide boat owners with swift access to the highest quality marine spares and exceptional customer support. We believe in empowering you to explore the water with confidence and peace of mind.
Comprehensive Spares & Equipment
Our comprehensive online store boasts an unparalleled selection of marine spares, covering every nook and cranny of your boat. From essential safety equipment like bilge pumps and lifejackets to engine parts and navigation instruments, we have you covered. We partner with leading manufacturers like ACR, Kannad, McMurdo, and Ocean Signal to ensure genuine quality and reliability.
Expertise & Professional Service
More than just selling parts, Spares Marine offers invaluable expertise and dedicated service. Our team of qualified engineers are passionate about boats and boast vast experience in troubleshooting and repairing marine equipment. We provide:
- Fast turnaround repairs: Get your boat back in the water with our efficient repair services.
- Professional installations: Our skilled technicians can expertly install your new equipment.
- Reliable diagnostics: Our experienced engineers can accurately diagnose any issues with your boat.
Customer-Centric Approach
At Spares Marine, your satisfaction is our top priority. We strive to:
- Provide clear and concise product information.
- Offer competitive prices and regular promotions.
- Deliver efficient and reliable shipping options.
- Deliver exceptional customer service every step of the way.
Join Us on the Water!
Whether you're a seasoned sailor or a weekend cruiser, Spares Marine is your trusted partner in keeping your boat in tip-top shape. Explore our vast selection of marine spares, utilize our professional services, and embark on your next watery adventure with confidence.
Customer Reviews Summary
Overall Positive Feedback
- Customers have praised the brilliant service, kind and helpful staff, and prompt delivery.
- Several customers mentioned receiving their orders the next day, which exceeded their expectations.
- The website was also complimented for being user-friendly and offering the right parts needed.
Issues with Communication and Delivery for EU Customers
- Some customers from the EU, outside of the UK, experienced delays in delivery, taking up to three weeks.
- These customers also had to pay VAT and import duty on their purchases, despite having already paid UK VAT.
Negative Feedback on Customer Service
- A few customers reported difficulty in contacting the company, with emails going unanswered and phone calls being busy or receiving an answering service.
- One customer was left unresolved after receiving an order with missing parts, despite multiple attempts to contact the company.
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