Transforming Spaces, Exceeding Expectations
Welcome to Fiveways Fires & Stoves, a family-run business based in Eltham, London, offering a wide variety of fireplaces to choose from. We pride ourselves on our unique and personalized service, which sets us apart from other fireplace shops in the area. Our showroom is open from 10am to 5pm, Monday to Saturday, and we invite you to visit us to explore our stunning range of fireplaces.
Our team is dedicated to providing exceptional customer service, and we strive to ensure that every client leaves our showroom feeling satisfied and confident in their choice. We understand that choosing the right fireplace can be a daunting task, which is why we offer a free, no-obligation quote following a site survey. This allows us to assess your specific needs and provide a tailored solution that meets your requirements.
Our Services
At Fiveways Fires & Stoves, we offer a comprehensive range of services to ensure that you get the most out of your new fireplace. From consultancy and installation to maintenance and repair, we are with you every step of the way. Our team is Gas Safe Registered and HETAS approved, giving you peace of mind that your fireplace is installed and maintained to the highest standards.
Whether you're looking for a new wood burning stove, a hole-in-the-wall gas or electric fire, or simply an accessory for your existing fireplace, we have everything you need. Our range of products includes stoves and wood burners, gas fires, electric fires, surrounds, cast iron fascias and inserts, beams, baskets, and accessories. We also offer a unique consultancy service, where our experts will work with you to choose the right fireplace for your needs, taking into account factors such as room size, insulation, and ventilation.
What Sets Us Apart
So, what sets us apart from other fireplace shops in London? At Fiveways Fires & Stoves, we pride ourselves on our personalized service, which means that you'll deal with the same person from start to finish. We don't pass your work to unengaged subcontractors, instead, our experienced team will install your fireplace and provide ongoing maintenance and support. We're committed to delivering exceptional customer service, and we strive to exceed your expectations at every stage of the process.
Positive Reviews
Many reviewers praised Fiveways Fires for their excellent customer service, professionalism, and high-quality products. Several reviewers mentioned that the company's showroom was well-organized and helpful, making it easy to choose the right product. The installers were also praised for their efficiency, politeness, and attention to detail.
Installations and Products
The company's installation team was consistently praised for their thoroughness and professionalism. Reviewers mentioned that the team took the time to explain how to use the new products, provided helpful tips, and ensured that the installation was tailored to each customer's needs. The products themselves were also praised for their quality, with reviewers mentioning that they looked great and performed well.
Communication
Fiveways Fires received praise for their communication, with reviewers mentioning that the team was responsive, informative, and easy to deal with. Reviewers appreciated the company's willingness to listen to their needs and provide solutions.
Negative Reviews
Unfortunately, not all reviewers had a positive experience with Fiveways Fires. One reviewer expressed disappointment with the company's handling of a problem with their gas fire, stating that they had to wait several weeks for a promised follow-up visit.
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