Your Partner in Digital Transformation!
Welcome to MPR IT Solutions, your premier IT support partner in Kent and the South East. We understand that as a modern business, you require expert IT support solutions to stay ahead in the digital landscape. That's why we provide a comprehensive IT support and services portfolio to help you achieve your business objectives.
Our Mission
At MPR IT Solutions, we are dedicated to delivering best-in-class digital transformation solutions to help your business thrive. Our team of experienced professionals specialises in providing end-to-end IT support and technical solutions that cater to your specific business needs. From IT support and managed services to network infrastructure design, cloud computing, cybersecurity, data backup and recovery, we have you covered.
Our Services
We offer a wide range of IT services designed to meet the unique needs of your business. Our services include:
- Managed IT Support: We'll keep your IT up and running to keep your operations going.
- Managed IT Services: IT isn't just fixing things when they go wrong - it's giving your business what it needs to be efficient, reliable, safe and up to the job.
- Cloud Services: Through the use of cloud services, your business software requirements can easily be accessed from anywhere.
- Microsoft Team Voice Specialists: Utilise the power of Microsoft Teams for your telecommunication with MPRs trusted experts.
- Cyber / Data Security: It's not a case of IF but WHEN your network can be attacked - giving your business the solutions to minimise risk.
- Technical Services: Technical advice, design and installation services for high-end residential and commercial developments.
Why Choose MPR IT Solutions?
At MPR IT Solutions, we pride ourselves on our exceptional customer service and commitment to delivering top-quality IT support solutions. With over two decades of experience in the industry, we have the expertise, technology, and people skills to provide customised fully managed IT solutions to meet the unique needs of your company. Our team of highly skilled and experienced professionals is dedicated to delivering best-in-class IT support, including network monitoring and management, cloud services, data backup and recovery, and more.
Our Achievements
We're proud of our achievements, which include:
- 1059+ monthly support requests
- 97% support requests resolved in under 1 hour
- 5 out of 5 - survey feedback
- 2500+ supported end users
Company Overview
MPR IT is a company that has garnered significant attention for its excellent culture and values, as well as its professional and cost-effective IT solutions. They have a team of friendly and knowledgeable staff who are always ready to assist clients with their IT needs.
Customer Feedback
The company has received positive feedback from numerous clients who have been thoroughly impressed with their services. Several customers have highlighted their satisfaction with the company's customer service, which is often described as exceptional and always available to help. The company's commitment to ensuring client satisfaction is evident in the numerous positive reviews.
Areas of Praise
- Excellent Culture and Values: MPR IT has been praised for its excellent culture and values, which make it a great company to work with.
- Cost-Effective IT Solutions: The company offers cost-effective IT solutions that cater to the needs of its clients.
- Friendly and Knowledgeable Staff: MPR IT's staff have been commended for their friendliness and technical expertise.
- Customer Service: The company's customer service has been consistently praised for being exceptional and always available to assist clients.
Areas of Improvement
Despite the numerous positive reviews, there are a few areas where the company could improve. For instance, one customer mentioned that as the company grew, the customer service for smaller clients seemed to fall away. Additionally, there was an instance where a task took over a year to complete, forcing the client to complete the work in-house to ensure it was done properly.
Recommendations
Based on the feedback provided, MPR IT is highly recommended for their professional services and commitment to customer satisfaction. However, it would be beneficial for the company to address the concerns raised about their customer service for smaller clients and ensure that all tasks are completed in a timely manner.
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