Flooring Solutions for a Lifetime
NeoTimber offers premium-quality composite decking materials that effortlessly blend aesthetic beauty with exceptional durability. Founded on the principle of sustainability and innovation, we are committed to providing customers with exceptional products and unparalleled value.
Products and Services
NeoTimber's innovative decking solutions include a comprehensive range of composite boards catering to diverse project requirements. From the budget-friendly Classic range to the ultimate resilience of the Deluxe range, our decking boards are engineered for exceptional performance and longevity.
Sustainable and Eco-Friendly Materials
Our composite decking materials are manufactured from sustainable and eco-friendly materials, combining performance with environmental responsibility. Each board is crafted with post-consumer recycled content, ensuring a greener outdoor space for generations to come.
Quality and Durability
NeoTimber's composite decking boards are engineered for unparalleled durability. Resistant to weathering, UV rays, scratches, and stains, our boards maintain their pristine beauty for years to come. Their solid construction and innovative hidden fastening system guarantee strength and stability, providing peace of mind for homeowners and contractors alike.
Exceptional Customer Care
At NeoTimber, we pride ourselves on providing exceptional customer service. Our team of experts is always ready to assist you with product selection, project planning, and installation guidance. We offer a comprehensive 25-year residential warranty on all our decking products, demonstrating our unwavering commitment to quality and customer satisfaction.
Experience the Difference
Choose NeoTimber for an unparalleled decking experience. Our lightweight and easy-to-install boards, innovative features, and unwavering commitment to sustainability set us apart. Contact us today and discover the ultimate in composite decking materials for your next outdoor project.
Disappointing Experience
Several customers have had disappointing experiences with Neo Timber. John Wade rated the company 1 star and reported that they had poor aftercare service, with damaged boards being sent and refused to be replaced. He claims that the company ignored his emails for up to 5 days, making him chase them for resolution.
Ihsan Hanif rated the company 2 stars and mentioned that although the initial appearance of the cladding was impressive, he encountered several issues, including scratchable material, hairline cracks, and expansion problems.
Paul Edwards rated the company 2 stars and reported that the decking boards changed colour over time and were prone to bowing, making it necessary to pre-drill and counter sink screws. He also noted that the starter clips were not effective and recommended getting a sample before ordering.
Extortionate Delivery Charge
Nick Jones rated the company 3 stars and mentioned that the delivery charge was extortionate and that if the customer was short on items, they would have to pay an additional 125. This has made him reconsider using the company for future projects.
Mixed Opinions
Stuart Wall and Ian Macro both rated the company 5 stars and praised the quality of the product and the exceptional customer service.
Eleanor Emery and Lines & Crowe Engineering both rated the company 5 stars and mentioned that the quality of the products was good, with some minor issues with shipping costs and damaged goods, which were resolved promptly by the customer service team.
Neil Dobs rated the company 5 stars and switched to Neo Timber after being dissatisfied with a previous supplier, Dino Decking.
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