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About Us
ESDS is a trusted drainage service based in the East of Scotland, committed to providing reliable and efficient solutions to all your drainage needs. We understand the inconvenience caused by drainage issues, which is why we are available 24/7, 365 days a year to respond to your call.
Our team comprises experienced and certified professionals with over 30 years of collective experience in the industry. We are passionate about delivering exceptional customer service, with a focus on open communication and transparency throughout the process.
Our Services
We offer a comprehensive range of services to address a variety of drainage problems, including:
Common Services
- Drain unblocking and cleaning
- CCTV drain surveys
- Drain tracing and location
- High-pressure water jetting
- Tanker services for sewage and rainwater
- Pre-planned maintenance and inspections
Specialized Services
- Pipe lining and rehabilitation
- Manhole surveys and repairs
- Gutter cleaning and repair
- Excavation and drainage installation works
Why Choose ESDS?
- Experienced Team: Benefit from the knowledge and expertise of our seasoned specialists.
- Latest Technology: We invest in the most advanced equipment and software for accurate detection, efficient repair, and lasting solutions.
- Competitive Prices: We offer transparent and affordable rates with no hidden charges.
- Customer Focus: We prioritize communication and maintain open communication throughout every project.
- Emergency Response: Available 24/7 for urgent repairs and emergencies.
Our Commitment
At ESDS, we are committed to providing our clients with:
- Fair Pricing: No call-out charges or hidden fees.
- Honest Assessments: We provide clear and accurate information about your drainage system and repair needs.
- Flexible Approach: We adapt to your specific requirements and schedule.
- Quality Guarantee: We stand by our work with a 30-day guarantee on all services.
Our Values
Our company is driven by core values that guide our actions:
- Integrity: We uphold the highest ethical standards in all our dealings.
- Customer Focus: Your satisfaction is our top priority.
- Professionalism: We display respectful and courteous behavior at all times.
- Innovation: We embrace technological advancements to deliver efficient solutions.
- Sustainability: We respect the environment by utilizing eco-friendly practices.
Customer Reviews
The reviews for East of Scotland Drainage Services are overwhelmingly positive, with multiple customers praising the company's prompt service, professionalism, and attention to detail.
Response and Communication
Multiple reviewers mentioned that the company responded quickly to their emails and phone calls, with some even receiving responses out of hours. One reviewer, Lynda G., was disappointed with the company's lack of response, stating that she spent an entire day trying to contact them without success.
Service Quality and Expertise
The majority of reviewers praised the company's services, citing their thoroughness, professionalism, and expertise. Some reviewers even mentioned that the company went above and beyond to resolve their issues, such as Gem Ini, who had a particularly challenging problem with a blocked drain.
Customer Service
Many reviewers commended the company's customer service, stating that the employees were friendly, courteous, and understanding. Victoria Paul was extremely pleased with the service, saying that the two employees who visited her were "really thorough, friendly, professional and in my opinion they went over and above and exceeded my expectations".
Variety of Services
The company appears to offer a range of services, including drain cleaning, toilet repair, CCTV surveys, and tracing existing drainage lines. Gerard O'Mahony, who had the company perform CCTV surveys for his extension project, praised their quick response, helpfulness, and thorough reports.
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