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Our Story

At Pontesbury Dental, we pride ourselves on providing exceptional dental care to our patients in a comfortable and caring environment. Our team of expert dentists, led by Dr. Marius Ilea, Dr. David Barke, and Dr. Alice Say, are dedicated to delivering the highest standards of clinical and technical excellence. We believe that every patient deserves a personalized approach to their dental care, and we take the time to understand your unique needs and aspirations to develop a tailored treatment plan that exceeds your expectations.

Our Philosophy

At Pontesbury Dental, we are committed to providing the highest possible standards of customer care in state-of-the-art surgeries, ensuring a safe and comfortable experience for our patients. We believe that excellence in dentistry means not only meeting but exceeding our patients' expectations, and we achieve this by providing personalized care in a comfortable and caring environment. We invest in the development of our staff, encouraging continuous learning and improvement to ensure that we deliver the best possible care to our patients.

Our Services

We offer a wide range of dental services, including NHS Dentistry, Private Dentistry, and our Membership Plan, which provides meaningful savings on private and hygiene treatments. Our services include:

  • NHS Dentistry: Available for existing NHS patients only, our NHS dentistry services focus on providing essential care to maintain oral health and prevent future problems.
  • Private Dentistry: Our private dentistry services offer a range of cosmetic and preventative treatments, including dental implants, orthodontics, and facial aesthetics.
  • Cosmetic Dentistry: We offer a range of cosmetic treatments to enhance the appearance of your smile, including teeth whitening, dental implants, and facial aesthetics.
  • Dental Implants: Our dental implant services can replace missing teeth and restore your smile to its former glory.
  • Facial Aesthetics: Our facial aesthetics services complement your smile with a range of treatments, including anti-wrinkle injections and dermal fillers.
  • Teeth Whitening: Get a brighter, whiter smile with our teeth whitening services.

What Our Patients Say

At Pontesbury Dental, we pride ourselves on delivering exceptional patient care, and our patients' reviews speak for themselves:

"I am really pleased with the work Marius has carried out on my teeth, I can actually smile now! Thank you!" - Mr. K Jones, 2018

"I had not been to a dentist in many years. I was lucky to find such a great practice. The team and dentist Katie are welcoming." - Mrs. Evans, 2018

"Excellent reception staff, always happy to help. Dentists and nursing staff are really good with my kids. I no longer dread our visits to the dentist!" - Anon, 2018

Reviews
Positive: Fantastic staff and dentists provide excellent service.
Negative: Unacceptable behavior, poor staff attitude, and unmet needs characterize the negative experiences.

Mixed Opinions on Dental Practice

Negative Experiences

The majority of reviewers expressed dissatisfaction with the dental practice, citing unacceptable behavior, poor staff attitude, and unmet needs.

Unprofessional Behavior

Ki Si and Becky Hindley reported poor treatment, with Ki Si describing the practice as "disgusting" and "money-grabbing." Ki Si alleged that the practice threw out local people without notice, which they deemed unacceptable.

Poor Staff Attitude

Fenfox described the staff as "obnoxious" and uncooperative, stating that they were more interested in arguing than listening to patients' needs. This created a stressful atmosphere, likened to a "cattle market."

Unmet Needs

Becky Hindley suffered from unrelieved pain, taking paracetamol daily for two weeks, and was unable to eat. This suggests that the practice failed to address her dental issues adequately.

Positive Experience

On the other hand, James Williams had a positive experience with the practice, praising the current employees as "fantastic" and the dentists for their excellent work. He appreciated their clear explanations and provision of options.

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