Welcome to East Barnwell Health Centre, your trusted partner in health and wellness. Located at Ditton Lane, Cambridge, CB5 8SP, our centre is home to a General Practice (GP) committed to providing top-notch healthcare services to patients in the area. Our dedicated doctors, nurses, and allied staff strive to offer a warm yet professional service, making your visit to our centre a pleasant experience.
This surgery website serves as a vital resource for our patients, keeping them updated with news and information about our practice. It provides comprehensive details about our staff, the services we offer, and other health-related information. We encourage you to explore this website and share your feedback, helping us improve our online services and enrich the content of this site.
Kindly note that our practice operates a triage system for same-day requests alongside pre-bookable appointments. We are not a walk-in centre and cannot provide immediately available consultations. To ensure seamless communication, please ensure we have your current mobile or landline telephone number.
Repeat Prescriptions
Many pharmacies no longer request prescriptions on patients' behalf. You must now do this with the practice yourself. You can request refills via email at admin.eastbarnwellhealthcentre@nhs.net, using the NHS app or online services, through our online form Order your Repeat Prescription, or in writing by dropping it into the surgery. Please allow 3 working days from the date of request for your medication to be issued to the pharmacy.
Online Triage for Patients
We have introduced an alternative way for you to contact the surgery for non-urgent queries. This service is designed for patients who prefer not to wait on the phone. Patients using this service can expect a response from a team member within 2 working days. This service should NOT be used in emergencies or for issues such as chest pain, breathlessness, or unwell children. If you need immediate assistance, please call us at the surgery on 01223 728900. This service will be unavailable on Friday evenings from 6.30pm, but will resume on Monday mornings at 8am. If you require medical assistance during these times, please contact 111. To access the triage service, please click on the link below:
Online Triage for Patients
Help Us Help YOU
All NHS services are currently under immense pressure due to the growing number of patients with covid-19 and other deteriorating conditions. We are also delivering the vital covid-19 vaccination programme. While we prioritise urgent care, non-urgent issues may require you to wait longer than usual. We appreciate your understanding and patience during this time.
Positive Experiences
The majority of reviewers have had positive experiences at East Barnwell Healthcare, praising the doctors, nurses, and reception staff for being kind, professional, and efficient. Many have mentioned that they are able to get same-day appointments and that the staff are helpful and supportive.
Reception and Appointment Booking
Some reviewers have mentioned that they have had difficulties booking appointments, with long wait times or being told that there are no available appointments. However, others have praised the reception staff for being friendly and helpful.
Professionalism and Caring
Many reviewers have praised the doctors and nurses for being professional, caring, and genuinely interested in helping them. Some have specifically mentioned that the doctors take the time to listen to their concerns and provide helpful advice.
Infrastructure and Policies
A few reviewers have mentioned that the practice has inflexible policies, such as not being able to request prescriptions over the phone in emergency situations.
Areas for Improvement
Some reviewers have mentioned that the practice is overwhelmed, leading to long wait times and difficulties booking appointments. Others have praised the practice for being the best available in the area.
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