Creating a Better Way to Live
hup! is a revolutionary company revolutionising home extensions. We empower you to effortlessly expand your living space, creating bright and beautiful environments that enhance your life at home. We offer a comprehensive range of products and services, ensuring a seamless and enjoyable extension experience.
1. Conservatories & Orangeries
We design and manufacture high-performance conservatories and orangeries that seamlessly blend with your home. Choose from a diverse selection of styles and materials to achieve your unique vision. Our experienced consultants will guide you through the process, ensuring your new space is perfectly tailored to your needs.
2. House Extensions
Extension dreams become reality with our stunning and contemporary house extensions. Our skilled installers meticulously pre-manufacture every element, ensuring a quick and efficient construction process. You'll enjoy the benefits of extra space, natural light, and enhanced thermal efficiency.
3. Replacement Roofs
Upgrade your existing conservatory with a high-performance replacement roof. Choose from glass, tiled or solid options to achieve your desired aesthetic and climate control. Our roofs are lightweight and easy to install, transforming your conservatory into a comfortable and enjoyable space year-round.
4. Garden Rooms
Create a dedicated sanctuary with our contemporary and insulated Garden Rooms. The Studio and The Pavilion styles offer a seamless blend of aesthetics and functionality, perfectly complementing modern living spaces.
5. Flat Roofs
With our innovative Flat Roof technology, extending your home has never been easier. Our pre-manufactured roofs are quick, hassle-free, and comply with all relevant building regulations.
Why choose hup!
- Comprehensive solutions: We offer a complete range of products and services under one roof, eliminating the need for multiple contractors.
- Expert guidance: Our team of skilled consultants will work with you to design and plan your dream extension.
- Precision engineering: We meticulously pre-manufacture most elements in our state-of-the-art facilities, ensuring a seamless and efficient construction process.
- Exceptional performance: Our products are designed for thermal efficiency, ensuring a comfortable and comfortable living environment all year round.
Complaints and Unresolved Issues
Many customers have expressed frustration with Ultraframe's customer service, citing poor communication and lack of resolution to issues. Concerns were raised regarding a roof installation by an approved installer, with Ultraframe providing little to no guidance or support. Some customers have experienced leaks, poor workmanship, and drafty conditions in their conservatory roofs, despite Ultraframe's promises.
Some reviewers have reported having their issues ignored or handed back to the installer, resulting in additional expense and emotional distress. In one instance, a customer was advised to contact other suppliers in the area, despite having a valid warranty.
Positive Experiences
On the other hand, some customers have reported positive experiences with Ultraframe's customer service and products. Reviewers praised the company's impressive range of products, innovative solutions, and commitment to research and development. Several customers appreciated the assistance and knowledge provided by Ultraframe's customer service team and technical support, citing efficient and effective problem-solving.
Some reviewers have mentioned specific individuals, such as Gary and Craig Keighley, who they found to be knowledgeable, helpful, and passionate about the company. Many customers have recommended Ultraframe to others, citing the company's high-quality products and dedication to customer satisfaction.
Summary of Positive Comments
Many customers have reported positive experiences with Ultraframe's customer service and products, praising the company's impressive range of products, innovative solutions, and commitment to research and development.
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