Protecting Your Future, One Will at a Time
At Heritage Wills, we are dedicated to providing comprehensive estate planning services to individuals, families, and businesses across the UK. Our team of experienced professionals is committed to delivering exceptional customer service, tailored to meet the unique needs of each client. Our extensive range of services includes Will Writing, Lasting Power of Attorney (LPA), Trusts, Property Protection Trusts, Tenants in Common, Probate Services, Client Care Package, Funeral Plans, and Corporate Benefit Package.
Our Approach
We understand that every individual's circumstances are unique, which is why we take a personalized approach to estate planning. Our team of experts will work closely with you to understand your specific needs, goals, and concerns, providing guidance and support throughout the entire process. We believe in building long-term relationships with our clients, and our commitment to excellence has earned us the prestigious title of National Will Writing Organisation of the Year for three consecutive years.
Our Services
Our comprehensive range of services is designed to provide individuals, families, and businesses with complete peace of mind. From Will Writing and Lasting Power of Attorney to Trusts and Probate Services, we offer expert guidance and support throughout the entire estate planning process. Our Corporate Benefit Package is specifically designed for businesses of all shapes and sizes, providing a bespoke Will writing service as part of their employee benefits packages. We also offer a unique Client Care Package, which includes document storage and free annual Will updates, ensuring that your estate planning needs are always up-to-date.
During the COVID-19 Pandemic
Throughout the pandemic, we have remained committed to providing our services, while ensuring the safety and well-being of our team and clients. We have evolved our working practices to offer online appointments, telephone appointments, and face-to-face office appointments, ensuring that our clients can access our services safely and conveniently. Our team of experts is always available to provide guidance and support, and we are proud to have been awarded National Will Writing Organisation of the Year for our dedication to excellence.
Our Values
At Heritage Wills, we are driven by our core values of excellence, integrity, and compassion. We believe in building long-term relationships with our clients, and our commitment to delivering exceptional customer service is at the heart of everything we do. Our team of experts is dedicated to providing personalized guidance and support, ensuring that our clients receive the highest level of service and expertise.
Staff Conduct and Customer Service
The staff at Heritage Will Writers have been criticized for their rude and disrespectful behavior towards customers. Two reviewers, Shruti Sharma and Captain Tash, mentioned being treated poorly by the staff, with Captain Tash stating that they were upsold on unnecessary services and subjected to scare tactics.
Communication and Efficiency
Some reviewers have experienced issues with communication and efficiency from Heritage Will Writers. Thecrazypotato mentioned that it took over a year to finalize their case, and when it was finally wrapping up, it took the company over a month to send a single email. Helen Martin had a similar experience, where the company made a mistake by sending her Wills to the wrong addresses.
Pricing and Value
Captain Tash was unhappy with the pricing of Heritage Will Writers, stating that they were overcharged for services that could be obtained cheaper elsewhere. Keith Alexander, on the other hand, found the prices to be reasonable.
Quality of Service
Despite some negative reviews, many customers have had a positive experience with Heritage Will Writers. Several reviewers praised the company's friendly and efficient service, with some mentioning that they were guided through the process with ease. Heritage Will Writers have also been commended for their professionalism and expertise in estate planning.
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