Our Story
Here at David Austen Optometry Ltd, we have been providing exceptional eye care services to the people of Loughborough and beyond since 1931. Our practice was founded by Ralph Ingram, who had a vision of providing a comprehensive ophthalmic service that went beyond just providing spectacles. Over the years, we have continued to evolve and grow, investing in the latest equipment and staying at the forefront of ophthalmic innovation.
Our Mission
Our mission is to provide the highest standard of eye care to our patients, tailoring our services to meet the unique needs of each individual. From routine eye examinations to specialist treatments for conditions such as keratoconus and myopia, we are dedicated to providing a personalized and compassionate service. Our team of experienced optometrists, dispensing opticians, and support staff are committed to delivering the highest level of care, ensuring that our patients receive the best possible outcomes.
Our Services
We offer a wide range of services, including:
- Comprehensive eye examinations, including OCT and Optomap scans
- Contact lens fittings, including specialist lenses for astigmatism, presbyopia, and keratoconus
- Orthokeratology, a non-surgical treatment for myopia
- Colorimetry assessments for dyslexia
- Spectacle dispensing, with over 1,000 frames to choose from
- Sunglasses and eyecare accessories
- Eye care schemes for children and adults
Sustainability
At David Austen Optometry Ltd, we take our responsibility to the environment seriously. We have implemented various initiatives to reduce our carbon footprint, including:
- Accepting re-glazes for existing frames
- Recycling contact lenses
- Using low-energy lighting and reducing paper waste
- Encouraging staff to use public transport or cycle to work
- Stocking frames made from recycled materials and sustainable products
Join Our Community
We are proud to be an independent, family-run business, and we strive to create a welcoming and friendly atmosphere for all our patients. We look forward to welcoming you to our practice and providing you with the highest standard of eye care.
Overall Experience
The majority of reviewers have had an excellent experience at David Austen Opticians, praising the professional and caring service they received.
Positive Aspects
- Many reviewers commended the excellent eye care and treatment they received, including prompt referrals to hospital when necessary.
- The staff, including the optometrist and front of house staff, were praised for their kindness, helpfulness, and professionalism.
- Reviewers appreciated the thoroughness and competence of the eye exams and the attention to detail.
Negative Aspects
- A few reviewers expressed dissatisfaction with the cost of the services, finding it prohibitively expensive.
- One reviewer had a poor experience with the receptionist, finding them to be patronising and unhelpful.
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