Making life easier, one step at a time
1st Step Mobility is an established retailer, supplying Mobility Scooters, wheelchairs and an extensive range of home and healthcare products throughout Essex, London, and the South East of England. Founded in 2007, we are committed to empowering individuals to maintain their independence and enjoy a fulfilling life at home.
Our Mission
Our mission is to provide accessible, affordable mobility solutions and healthcare products, empowering individuals to maintain their independence and live their lives to the fullest. We believe in:
- Accessibility: Offering a diverse range of products to meet various needs and budgets.
- Quality: Sourcing and supplying high-quality, reliable equipment from trusted manufacturers.
- Customer Care: Providing excellent customer service and personalized guidance.
- Community: Actively supporting local initiatives and fostering a sense of belonging.
Our Services
1st Step Mobility offers a comprehensive selection of mobility products and services, including:
Mobility Scooters
- Mobility scooters for daily use, travel, and outdoor activities
- Wide range of accessories to personalize your scooter
- Free home demonstration and delivery
Stairlifts
- Straight and curved stairlifts from leading manufacturers
- Free survey and fast installation
- Competitive rental and purchase options available
Powerchairs
- Electric and manual wheelchairs
- Options for various needs, including travel and bariatric individuals
- Free home demonstration and assessment
Home Healthcare Products
- Extensive selection of bathroom aids, seating solutions, and personal care items
Motability Scheme
- Assistance with the Motability scheme for eligible individuals
- Streamlined process to obtain a scooter or powered wheelchair using your mobility allowance
Why Choose 1st Step Mobility?
With years of experience, we are dedicated to:
- Providing personalized recommendations and guidance
- Offering competitive pricing and regular promotions
- Ensuring reliable product support and repairs
- Delivering exceptional customer service and building lasting relationships
Overall Experience
The reviews for 1st Step Mobility are overwhelmingly positive, with all reviewers apart from Mandy Barthorpe giving the service a perfect score. The common thread throughout the reviews is the exceptional customer service provided by the staff, who are described as helpful, kind, professional, and knowledgeable.
Helpful and Efficient
Mandy Barthorpe's review commends the store for fixing her scooter quickly and at a good price, while Maureen Sheekey's review simply expresses gratitude for their helpfulness. Graham Noonan praises Jason's customer service and professionalism, and Krissy Morgan highlights the exceptional service from all staff members, particularly Daniel. Lauren Raven's review notes that the staff have been very helpful with any problems or questions she has had about her powerchair.
Friendly and Knowledgeable Staff
Krissy Morgan and Lauren Raven both mention that the staff were exceptionally helpful and knowledgeable, with Krissy specifically commending Daniel for his helpfulness. Jackie O'Brien's review highlights Daniel's warm and reassuring nature, as well as his ability to answer her questions confidently.
Installation and Product
Graham Noonan's review mentions the great product he received, while Lauren Raven's review notes that the staff have been helpful with any problems or questions she has had about her powerchair. Jackie O'Brien's review specifically mentions the efficient installation of the stair lift by Daniel.
Conclusion
Overall, the reviews for 1st Step Mobility are extremely positive, with reviewers praising the exceptional customer service, helpful staff, and efficient installation.
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