Together we'll make it happen
At Fonehouse Belfast, we take pride in being a one-stop-shop for all your mobile phone and broadband needs. Born in October 2011, we were the first franchise to open in Northern Ireland, and since then, we have been dedicated to providing exceptional customer service and striving for excellence in everything we do.
Our Story
From day one, our ethos has been to "get things sorted" for our customers, and we never turn anyone away without exhausting every available avenue to solve their problem. We believe that our commitment to customer service has driven our success, and we continue to work hard to maintain our reputation as a go-to destination for everything mobile phone.
Our Services
We offer a wide range of services, including pay as you go phones, pay as you go sims, sim adaptation, mobile phone repairs, mobile phone accessories, mobile phone contracts for consumers and business customers on multiple networks, data sims, mifi devices, refurbished mobile phones, VOIP landline services, Virgin broadband (business and consumer), and business fibre broadband. Our team of experienced and qualified staff is dedicated to providing expert advice and guidance to help you make the right decisions for your business or family mobile phones.
Business Broadband Solutions
Our business broadband services are designed to meet the unique needs of businesses throughout the region. We provide low contention and priority shared connections, ensuring that you get the bandwidth you need to stay connected and productive. Our ADSL2+, ADSL M, FTTC, and other high-speed broadband connections offer speeds of up to 80Mb, and our standard business broadband options are designed to provide reliable and fast connections.
Why Choose Us
We are open 7 days a week for a combined total of 68 hours, and our team of 4 full-time staff is always eager to assist you. We have a dedicated repair hub within our store, offering a unique repair service while you shop. Our success reflects the time and effort we put into our business, and we are proud to have established a reputation as a trusted and reliable destination for all your mobile phone and broadband needs.
Fonehouse Customer Reviews
The reviews for Fonehouse highlight exceptional customer service, friendly and knowledgeable staff, and prompt assistance. In-Store Experience
Many customers have had positive experiences in-store, praising staff members such as Dan, Daniel, Jack, Michael, and David for their friendly and helpful nature. They have provided excellent solutions to technical issues, from resolving phone problems to explaining complex technological concepts in a simple manner.
Quick Fix
Some customers have mentioned that the staff are able to quickly fix issues, for example, repairing a charging port or reviving a connection ribbon. This has resulted in customers being able to use their devices again, much to their relief.
Guidance and Advice
The staff at Fonehouse have also been praised for providing guidance and advice on phone contracts, unlocking issues, and choosing the right devices. They have been described as patient and knowledgeable, making customers feel at ease.
Highly Recommended
Overall, the reviews suggest that Fonehouse provides an exceptional customer service experience. Customers have been highly satisfied with the prompt and professional service they have received, and would highly recommend the store to others.
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