Supporting you, supporting your health
At Callendar Pharmacy, we understand the importance of providing excellent prescription services as well as first-class information, advice, and education on health matters to our customers. Since 2010, we have been proud to serve the community of Falkirk as a local independent pharmacy, committed to delivering exceptional healthcare services to meet the unique needs of our customers.
As a family-run business, our owner is also the working pharmacist, allowing us to tailor our services to meet the specific requirements of our customers. This personal approach enables us to go the extra mile to provide the best possible service in the area. Unlike larger high street chains, we are not tied to a single wholesaler, giving us access to all wholesalers in the UK. This means we are less likely to run out of stock of essential medication, and if we can't obtain something, no one else in the area can.
Our Services
We offer a comprehensive range of healthcare services, both online and in-store, designed to cater to the diverse needs of our customers. Our services include:
- Prescription Services: Register with us and take advantage of our free repeat prescription service, allowing you to manage your medication online and collect or have it delivered directly to your doorstep.
- Online Prescriptions: Order your repeat medication online and collect at your convenience.
- Pharmacy First: Access independent prescriptions for a range of conditions without the need for a doctor's appointment.
- Minor Ailments: Get expert advice and treatment for minor ailments, such as colds, flu, and skin conditions.
- Online Doctor: Consult with our online doctor service for confidential advice and treatment.
- Chronic Medical Services: Receive support and guidance for managing chronic medical conditions.
- Travel Services: Get expert advice and vaccinations for your travel needs.
- Flu Vaccines: Protect yourself against seasonal flu with our flu vaccination service.
- Smoking Cessation: Receive tailored support and advice to help you quit smoking.
- Gluten-Free Services: Access gluten-free products and advice for those with gluten intolerance.
Our Commitment
At Callendar Pharmacy, we are dedicated to providing exceptional customer service, combined with expert healthcare advice and support. We take pride in our highly skilled pharmacy staff, who are committed to meeting the healthcare needs of the people of Falkirk. Our website is designed to extend our first-class customer service 24 hours a day, ensuring that you have access to the information and resources you need, whenever you need them.
Positive Experience with the Pharmacist
Many customers have praised the professionalism and empathy of the pharmacist, who has gone above and beyond to help them with their prescriptions. The staff have been described as knowledgeable, helpful, and friendly, with some customers even referring to them as "fantastic" and "10 out of 10" for their service.
Delays and Issues with Prescriptions
However, some customers have experienced issues with their prescriptions, including delays and misunderstandings about delivery times. One customer was told that their prescription would be delivered on a certain day, but it was still at the pharmacy, causing inconvenience and frustration.
Rude and Unhelpful Staff
A few customers have reported negative experiences with the staff, including being treated rudely and condescendingly. One customer was refused service by the counter staff, who claimed that they would need to see a GP before they could be helped.
Cleanliness and Hygiene Issues
One customer has raised concerns about the cleanliness and hygiene of the pharmacy, including finding brown substance under the counter and being told by the cleaner that it was not their job to clean it. This has led to concerns about the priority of hygiene in the pharmacy.
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