Innoscent Spa is a unique grooming facility nestled within the picturesque Blakemere Village in Cheshire. We're an extension of the established reputation of Ginger&Browns, renowned for its customer care and ethically sourced products. Our mission is to combine our expertise with the finest natural and handmade grooming products to provide an exceptional experience for both you and your furry friend.
Our Ethos and Approach
We firmly believe in treating every dog as an individual. Our sessions prioritize their comfort, well-being, and individual needs. We reject the use of fear or restraint, opting for positive reinforcement and gentle handling techniques. We're passionate about using only cruelty-free shampoos, balms, and other grooming essentials.
What We Offer
Our experienced groomers offer a comprehensive range of grooming services, including:
- Full-body grooming: tailored to your dog's breed, coat type, and individual needs.
- Ear cleaning: gentle and effective removal of dirt and debris.
- Nail trimming: precise trimming for optimal comfort and mobility.
- Deshedding treatments: specialized methods to minimize shedding and leave your dog feeling refreshed.
- Puppy packages: tailored grooming for young pups to establish positive grooming habits from an early age.
A Different Experience
Step into Innoscent Spa and you'll be greeted by a modern and welcoming space that reflects our philosophy. We've designed our facility to be calming and stress-free for both you and your dog. We provide individual grooming booths, ensuring your furry friend has a peaceful and personalized experience.
Our Team of Experts
Our team of highly skilled and compassionate groomers are certified and experienced in handling dogs of all breeds and sizes. We're passionate about understanding your dog's unique needs and ensuring a positive grooming experience.
Grooming Experience
The grooming experience at Innocent Spa has been a mixed bag, with some customers having a positive experience while others have been left disappointed.
Positive Feedback
Many customers have praised the staff at Innocent Spa, describing them as friendly, accommodating, and knowledgeable. The staff have been praised for taking the time to make nervous dogs feel comfortable and relaxed. Some customers have also mentioned that the groomers are flexible and willing to work with them to achieve the desired look for their dogs.
Negative Feedback
On the other hand, some customers have experienced poor grooming, including uneven cuts, razor tram lines, and failure to trim nails and paw pads. One customer was left feeling disappointed and frustrated after their dog was "scalped" on top but not cut underneath, leaving them with razor tram lines on their back. Another customer was unhappy with the uneven trim on their dog's back and the lack of trimming on their legs, feet, and paw pads.
Customer Service
The customer service at Innocent Spa has also been a point of contention, with some customers feeling that their concerns were dismissed or not taken seriously. One customer was offered a refund after complaining about the poor grooming, but was then asked to come back for a phone call to discuss the issue further.
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