Connecting the world with books, one page at a time
Ingram Content Group is a world-leading provider of services and solutions to the publishing industry, with a rich history that spans over five decades. Our core passions are books - printed, digital, and in all their formats - and the technology that facilitates their movement across the globe. We strive to simplify the ways people access content, ultimately connecting more readers to the books they love.
Experience and Services for Publishers, Bookstores, and Libraries
Our experience and services are tailored to meet the needs of various stakeholders in the book industry, including publishers, bookstores, and libraries. We offer comprehensive Publishing Tools and Global Reach to help our partners achieve success in their endeavours. Our portfolio includes CoreSource, Ingram iD, Ingram iQ, IngramSpark, ipage, and Lightning Source, which provide access to a vast global network of print facilities, distribution centers, and sales offices.
For publishers, we offer services that simplify the process of making books available to readers worldwide. This includes distribution, print-on-demand, and digital services, enabling publishers to focus on creating great content while we handle the logistics. Our offerings for bookstores are equally impressive, with millions of titles and dedicated programs designed to strengthen their businesses. We equip bookstores with the tools they need to adapt to the ever-changing landscape of the industry, ensuring they remain competitive and relevant.
Libraries hold a special place in our mission, and we are committed to helping them build strong communities through access to knowledge. Our library services include comprehensive resources to support the needs of librarians, enabling them to focus on serving their communities.
Leadership and Community Engagement
Our leadership team comprises seasoned professionals with extensive experience in the book and technology industries. They are dedicated to fostering a culture of innovation and excellence at Ingram Content Group, ensuring we stay ahead of industry trends and continue providing unparalleled services to our partners.
Ingram Content Group is also deeply committed to giving back to the communities where we work and live. Our Environmental, Social, and Governance (ESG) initiatives focus on making a positive impact in the industries we serve and the communities we call home. Furthermore, our presence extends to various industry and community events worldwide, allowing us to engage with partners and stakeholders on a personal level.
Global Reach and Local Connections
We operate with a strong global presence, enabling us to connect the world with a catalog of print and digital books that numbers in the millions. With print facilities, distribution centers, sales offices, and more located across the United States and the United Kingdom, we are never too far away from anyone looking to read, write, publish, print, or sell more books.
Employee Experience
The majority of reviewers who were former employees had a negative experience working at Ingram. They cited issues such as poor management, lack of organization, and unfair treatment of employees. They felt undervalued and overworked, with long hours and multiple tasks assigned to them. Some reviewers also mentioned that they were lied to by management and were not provided with clear expectations or communication.
Customer Service
Some reviewers had issues with customer service, citing problems with ordering and receiving books. One reviewer had their order duplicated, and another had their order lost, with the company claiming they had no record of it. Another reviewer had to ship back extra books at their own expense.
Positive Experiences
However, some reviewers had positive experiences working at Ingram, citing a family-oriented atmosphere and supportive management. They felt valued and appreciated, and were given opportunities to grow and develop their skills.
Warehouse Operations
Some reviewers had issues with the warehouse operations, citing problems with scheduling and organization. One reviewer had to wait for hours to be unloaded, and another had their hours switched up frequently.
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