CCA Recruitment Group stands out as a leading specialist recruitment company, specializing in connecting top-tier talent with ideal employers across diverse sectors. With over 20 years of industry experience, we have established ourselves as reliable partners in achieving business success.
Our Expertise
Our expertise spans across the entire Customer Experience landscape, encompassing key stakeholder positions, management, and Frontline resourcing. Our tailored recruitment strategies ensure that we find the perfect fit for every role, regardless of its complexity.
Comprehensive Services
We offer a comprehensive suite of recruitment services, including:
- Executive Recruitment: Bespoke search and selection for senior-level roles.
- Operational Recruitment: Expertise in recruiting skilled professionals across all functions.
- Frontline Recruitment: Access to a vast network of qualified frontline candidates.
- Consultation: Strategic guidance on recruitment process optimization and talent management.
Tailored Approach
We understand that every business is unique, so we tailor our recruitment approach to your specific needs. Our dedicated consultants take the time to understand your requirements and goals, ensuring that we find the right candidates for your organization.
Industry Expertise
Our team has deep knowledge of the Customer Contact and Outsourcing services marketplace, encompassing:
- Customer Service
- Contact Centre Operations
- Customer Experience Management
- Technical Support
- Sales and Account Management
Candidate-Centric Approach
At CCA Recruitment Group, we prioritize the candidate experience. Our dedicated team provides personalized support and guidance throughout the process, from initial inquiries to onboarding. We value candidates' aspirations and aspirations, ensuring a positive and empowering experience.
Global Reach
Our extensive network and international reach enable us to recruit top-quality professionals from across the globe. We understand the nuances of different cultures and industries, ensuring that you get the best possible candidates for your organization.
Company Feedback
The author, Sharjeel Haider, shares a negative experience with the company. Lack of Transparency is a major concern for them. Despite having a first video interview during the pandemic, they were unsuccessful, and more importantly, was not provided any feedback to improve for future interviews. The interviewer seemed uninterested, which may suggest that the vacancies were already filled.
Communication Gap
Surprisingly, there is no direct feedback or communication from the company, even after the interview. This lack of response makes the candidate feel uneasy, especially when they had shared their personal details, including their CV. The author wonders if they should expect more professionalism from the company.
Interviewer's Attitude
The interviewer's seeming disinterest during the video interview has given the author a bad impression. The lack of engagement and interest from the interviewer has further frustrated the candidate.
Summary
While there are several negative comments, the author did mention that they were well-prepared for the interview and used the STAR approach for competency-based questions.
