Welcome to our online store, your trusted source for all your heating, bathroom, and plumbing needs! With years of expertise and a deep understanding of the market, we strive to provide our customers with exceptional products and services.
Our Mission
Our mission is to empower you to create a comfortable and energy-efficient home through our comprehensive selection of high-quality products and reliable services. We prioritize sustainability and offer innovative solutions that cater to your unique needs.
Who We Are
Our team comprises passionate professionals with extensive knowledge and experience in the plumbing and building industries. We are dedicated to:
- Providing personalized recommendations based on your specific requirements and budget.
- Offering competitive prices and transparent billing.
- Delivering fast and reliable installation, repair, and maintenance services.
- Maintaining open communication and clear customer service.
Products and Services
We offer a vast array of products to enhance your home, including:
Heating & Boilers
- Traditional and condensing boilers for gas and oil heating systems
- Combi boilers for combined heating and hot water
- Low-temperature boilers for energy efficiency
- Accessories and spares for all types of boilers
Bathroom & Drainage
- Complete bathroom fixtures and faucets
- Showers, bathtubs, and toilet systems
- Heating systems and thermostats
- Plumbing supplies and repair services
Smart & Renewable Energy
- Solar panels and associated equipment
- Heat pumps and air source heat pumps
- Smart heating controls and thermostats
Additional Services
- Emergency plumbing repairs
- Installation and maintenance of water heaters
- Commercial and residential HVAC services
Our Values
Integrity, transparency, and customer satisfaction are at the core of our values. We are committed to:
- Providing accurate information and quotes upfront.
- Completing projects on time and within budget.
- Respecting your home and leaving it clean.
- Maintaining open communication and active problem-solving.
We are confident that with our expertise, products, and customer-focused approach, we can make a significant difference in your home.
Order Fulfillment Issues
The majority of reviewers have reported issues with order fulfillment, including delayed or failed deliveries, wrong items being sent, and lack of communication from the company.
Poor Customer Service
Many reviewers have expressed frustration with the company's customer service, citing unhelpful or unresponsive staff, long wait times, and a lack of resolution to their issues.
Communication Breakdown
Several reviewers have mentioned that the company fails to communicate effectively, providing inadequate or misleading information about delivery times, product availability, and order status.
Disorganization and Lack of Accountability
Some reviewers have described the company as disorganized and unaccountable, with orders being lost or misplaced, and the company failing to take responsibility for their mistakes.
Positive Experiences
On the other hand, a few reviewers have reported positive experiences with the company, citing competitive prices, helpful staff, and timely delivery.
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