Empowering Your Mobile Experience
At Fonehouse, we are a leading mobile phone retailer that has been helping consumers find top-notch mobile phones and contracts since 1994. Over the years, we have built a reputation for offering a diverse range of products at the lowest possible prices. Our dedication to providing excellent customer service has earned us a strong reputation in the industry.
Our Story
Fonehouse is the trading name for KTM Online Limited, a mobile phone retailer that also owns the Metrofone brand. With over 27 years of trading experience, KTM Online has been committed to helping households secure better deals on their phone contracts. We work closely with major networks such as Three and Vodafone, as well as up-and-coming sub-networks like Talk Mobile.
Our Products
We offer a vast array of brand-new handsets from leading brands such as Apple, Samsung, and Google. Our selection includes the latest iPhone models, Samsung Galaxy series, and Google Pixel devices. Additionally, we also offer a range of refurbished models for customers who are looking for a more affordable option.
Why Choose Fonehouse?
Our team of experienced deal hunters works tirelessly to source the top offers on various devices, ensuring that our customers have access to the best deals in the market. Our mission is to provide feature-packed tariffs, negotiate cashback deals, and reduce monthly bills. We take pride in our exceptional customer service, which is available through various channels, including online, phone, and in-store.
Our Services
We offer a range of services designed to cater to our customers' needs, including:
- SIM-free mobiles: Our SIM-free mobiles allow you to choose your own network provider, giving you greater flexibility and control over your mobile experience.
- Refurbished mobiles: Our refurbished mobiles offer a more affordable option for customers who are looking to save money without compromising on quality.
- Mobile phone accessories: Our accessories include screen protectors, phone cases, cables, and chargers to help you customize your mobile experience.
- Gaming accessories: For gamers, we offer a range of gaming accessories, including controllers, headsets, and gaming keyboards.
- Phone repairs: Our phone repair service allows you to have your device repaired or maintained at an affordable cost.
Why Shop with Us?
We have over 21 stores across the UK, offering a convenient shopping experience for customers. Our online store is open 7 days a week, with 24/7 customer support. We offer free next-day delivery on handsets in stock and a wide range of payment options to suit your needs.
Company Overview
Fonehouse, a phone retailer, has been criticized by several customers for its poor service, shady practices, and lack of transparency.
Customer Service
Many customers have reported struggling to get help from Fonehouse's customer service team, citing rude and unhelpful representatives who are unwilling to address their concerns. Some customers have been left without phones, with orders cancelled or delayed, and have experienced difficulty in getting refunds or resolving issues.
Misrepresentation and Fraud
Several customers have accused Fonehouse of misrepresenting the products they sell, including sending incorrect or refurbished phones, and having no intention of honouring their sales. Some customers have reported being charged twice for the same product, and having to pay additional fees for returns.
Contract and Policy Issues
Fonehouse has been criticized for its contract and policy terms, including its returns policy, which has led to customers being stuck with damaged or faulty phones. Some customers have been forced to pay for damages they did not cause, while others have been told to continue paying for their contracts despite not receiving their phones.
Security Check and Cashback Claims
Fonehouse has also been accused of implementing a fake "security check" to cancel orders or decline cashback claims. One customer reported being told he had failed the security check without explanation, while another customer has been unable to get his cashback claim processed.
Conclusion
