Cleaning with care, for a cleaner tomorrow
At Kensington Dry Cleaners, we take pride in being a highly experienced dry cleaner with over 15 years of service to our customers in London. Our state-of-the-art facility in Park Royal, London, allows us to carry out all our dry cleaning and laundry work in-house, ensuring that your garments are cleaned to the highest standards.
Our Services
We offer a wide range of services to cater to your every need. From dry cleaning and laundry to leather and suede cleaning, repair, and alteration, we have got you covered. Our expert cleaners use eco-friendly products and state-of-the-art equipment to ensure that your garments are cleaned to perfection. We also provide alterations and repair work by our in-house tailors, as well as shoe repair and alteration services.
Our Mission
At Kensington Dry Cleaners, our mission is to provide exceptional service to our customers. We strive to make sure that the clothes you get back are spotless and ready for action. We work hard to ensure that our customers are completely satisfied with our services, and we guarantee 100% happiness with our work. If you're not completely satisfied, we will rewash your clothes for free!
Our Commitment
We are committed to working with the environment in mind. We use eco-approved products and strive to reduce our carbon footprint. Our goal is to provide top-notch service while minimizing our impact on the environment.
What Our Customers Say
Don't just take our word for it! Our customers rave about our services. Here's what they have to say:
- "I am thrilled to receive an excellent service from you on every occasion and have no hesitation to recommend your service to others. Thank You!" - Linda Gardener
- "Free door-to-door service, and many channels of engagement with Kensington Dry Cleaners, puts the customer in control." - Mark Byrn
- "It is good value for money for a London-based service. It comes with the luxury of being able to choose your own collection and delivery time, and all done to your door. Amazing!" - Fiona Arcibello
- "I run my own B&B, and I get guests coming in and out at various hours. Kensington Dry Cleaners provides me with their quickest service to get the linen cleaned and dropped back in a matter of hours. Awesome!" - Nathalie Watson
Poor Service and Quality Issues
Several reviewers have expressed dissatisfaction with the service and quality of Kensington Dry Cleaners. Common complaints include poor customer service, stained or damaged clothing, and unaccountability from the management. Some reviewers have reported lost items, poor communication, and a general lack of care from the staff.
Issues with Staff and Management
The staff at Kensington Dry Cleaners have been criticized for their rudeness, laziness, and unhelpfulness. Some reviewers have reported being ignored or dismissed by the staff, and the management has been accused of not taking responsibility for mistakes.
Quality of Cleaning
Many reviewers have reported receiving subpar cleaning services, including stained or damaged clothing. Some have even reported finding stains on the underside of towels and bedlinen.
Positive Experiences
On the other hand, some reviewers have reported positive experiences with Kensington Dry Cleaners. These reviewers have praised the excellent service, quick delivery, and reasonable prices. The staff at certain branches have been commended for their helpfulness and professionalism.
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