Transforming the lettings experience, one property at a time.
Here at Pinnacle Letting Agents, we pride ourselves on being the first student letting agency established in Cardiff, with a rich history dating back to 1997. Our mission is to make it as easy as possible for you to let or rent your ideal property. With years of expertise, we have developed a deep understanding of the local market and have built a reputation for providing exceptional service to both landlords and contract holders.
Our Services
We offer a wide range of services designed to cater to the unique needs of our clients. Whether you're a landlord looking to rent out your property or a contract holder searching for a new home, we've got you covered. Our services include a guaranteed rent scheme for landlords, which provides secure rental income and eliminates the worry of void periods. We also offer energy performance certificate (EPC) assessments and tailor-made plans to ensure compliance with upcoming EPC requirements. Additionally, our in-house building team can assist with necessary works to ensure your property meets the required standards.
Our Expertise
With over 25 years of experience in the industry, we have developed a deep understanding of the local market and have built a reputation for providing exceptional service to both landlords and contract holders. Our team of experts is dedicated to providing guidance and support every step of the way, ensuring a smooth and hassle-free experience. Whether you're looking to let or rent a property, we have the knowledge and expertise to help you achieve your goals.
Our Mission
At Pinnacle Letting Agents, our mission is to change the future of student accommodation for the better while continuing to improve the quality of general accommodation services across the region. We aim to provide a seamless and stress-free experience for all our clients, leveraging our extensive knowledge and expertise to deliver exceptional results.
Overwhelming Negative Experiences
The majority of reviewers have expressed extremely negative experiences with Pinnacle, describing them as "utterly useless", "incompetent", "unprofessional", and "the WORST estate agent EVER". Many reviewers have reported issues with responsiveness, communication, and resolution of maintenance issues, with some even stating that the company is "impossible to contact".
Failed Maintenance and Repairs
Several reviewers have mentioned instances of failed or delayed maintenance and repairs, including issues with mouldy mattresses, leaks, and broken appliances. In some cases, these issues were left unresolved for extended periods, causing significant inconvenience to the tenants.
Deposit Disputes and Unreturned Deposits
A common theme among the reviews is the issue of deposit disputes and unreturned deposits. Many reviewers have reported difficulties in getting their deposits back, with some stating that they have been waiting for months or even years. This has led to a significant loss of trust in the company.
Poor Communication and Unresponsiveness
Reviewers have also complained about poor communication and unresponsiveness from Pinnacle, with some stating that they have been ignored or dismissed when trying to report issues or request repairs.
Lack of Accountability and Unprofessionalism
Some reviewers have expressed frustration with Pinnacle's lack of accountability and professionalism, with some even stating that the company has lied to them or failed to fulfill their contractual obligations.
Isolated Positive Experience
One reviewer has reported a positive experience with Pinnacle, citing professional service and prompt resolution of issues during their tenancy.
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