Business Details
Your Trusted Partner for Healthcare Solutions in London
Victoria Medical Centre has been serving the Westminster community since before the NHS was established, offering comprehensive healthcare services to patients in London. Our team of highly trained doctors and nurses combines diverse expertise with a commitment to delivering high-quality, patient-centred care. The practice operates from a purpose-built facility in Pimlico, conveniently located near Victoria Station, and maintains an efficient administrative team to support patient needs. We prioritise accessibility through step-free access, hearing loop systems, and tailored accommodations for disabled patients.Our services include urgent appointments, chronic disease management, vaccinations, and specialist clinics, supported by online systems for prescriptions and appointments. We adhere to strict confidentiality protocols and NHS standards, with a zero-tolerance policy for aggression towards staff. Regular patient surveys and a Patient Participation Group ensure continuous service improvement based on community feedback.
Services
General Practice
Vaccinations
Blood Tests
Chronic Disease Management
Women's Health
Travel Advice
Smoking Cessation
Mental Health Support
Home Visits
Online Services
Highlights and features
- We offer experienced doctors and nurses committed to high-quality care.
- Our accessible premises include step-free access and hearing loop systems.
- We provide urgent same-day appointments with duty doctors.
- Our practice maintains CQC 'Good' ratings across all standards.
- We support patient education through specialist clinics and health checks.
What people say
Experienced doctors
Accessible facilities
Specialist clinics
Responsive staff
Comprehensive care
Services
General Practice
Our core general practice services provide comprehensive healthcare for patients of all ages. Experienced GPs offer consultations for acute illnesses, chronic condition management, and preventive care. We maintain continuity of care through named accountable GPs while allowing patient choice of practitioner.
Vaccinations
We deliver NHS vaccination programmes including childhood immunisations, annual flu jabs for at-risk groups, pneumococcal vaccinations, and shingles prevention. Travel vaccinations are also available with specialist advice for international trips.
Chronic Disease Management
Specialist clinics support long-term conditions like diabetes, asthma, and COPD. Patients receive tailored management plans, regular monitoring, and access to specialist podiatry, dietetic advice, and eye screening services.
Women's Health
Our women's health services include cervical smear tests, STI screening, contraceptive advice, antenatal/postnatal care, and menopause clinics. We offer LARC (Long-Acting Reversible Contraception) fitting and specialist menopause hormone therapy consultations.
Mental Health Support
We provide access to NHS Talking Therapies for anxiety and depression, offering CBT-based treatments through individual sessions, group workshops, and computerised therapy options. Self-referral is available for these specialist mental health services.
People
Dr Susan Rankine
Partner
Qualified in 1983, Dr Rankine holds MRCGP accreditation and specialises in women's health and chronic disease management. She contributes to medical student teaching and maintains a focus on patient-centred care.
Dr Ash Thakore
Partner
With MRCP and MRCGP qualifications, Dr Thakore leads minor surgery clinics and diabetes care. He has particular expertise in joint injections and cryotherapy, providing specialist procedures within the practice.
Nancy Alvares
Lead Practice Nurse
As lead nurse, Nancy specialises in anticoagulation therapy monitoring and chronic disease management. She supervises blood testing services and coordinates specialist nursing care across the practice's clinics.
Aziz Pandor
Practice Manager
Managing partner Aziz Pandor oversees practice operations, ensuring compliance with CQC standards and NHS regulations. He coordinates staff training and maintains the practice's commitment to continuous quality improvement.
Mary Orr
PPG Chair
As Patient Participation Group chair, Mary represents patient interests in service development. She organises community engagement events and facilitates patient education initiatives to improve healthcare access and understanding.
Questions
What services does Victoria Medical Centre offer?
We provide general practice consultations, chronic disease management, vaccinations, women's health services, mental health support, and specialist clinics for diabetes, asthma, and minor surgery.
How can I book an appointment?
Book online via SystmOne, call 020 7834 2298, or visit reception. Urgent same-day appointments require a morning call to discuss symptoms with a receptionist.
Are home visits available?
Home visits are provided for patients unable to attend the surgery. Request before 10:00 AM by calling our main number for assessment by a duty doctor.
How do I access repeat prescriptions?
Submit written requests via the reception box or online through SystmOne. Allow two working days processing time and complete forms for early or travel-related requests.
What accessibility features are available?
Our premises include step-free access, accessible toilets, and hearing loop systems. Inform reception about specific accessibility needs for additional support.
How does the named accountable GP system work?
All patients have a named GP responsible for care coordination, though you may consult any available doctor or nurse at the practice.
