Ready to go the XTRA mile?
XTRA Express Logistics is a leading independent logistics specialist with over 30 years of experience in providing cost-effective, efficient, and reliable freight and courier solutions to clients across the UK, Europe, and beyond. With two sites in Northamptonshire, we operate nationally and internationally, serving a wide range of industries and sectors.
Our Story
Founded in 1998 as a same-day courier service, we have evolved into a comprehensive logistics provider offering a broad spectrum of services, from same-day delivery to international freight forwarding. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for thousands of companies. In 2023, we acquired Action Express Northampton, a well-established pallet and parcel specialist, solidifying our position as a major player in the logistics sector.
Our Networks
Located in Northamptonshire, we are proud to be part of the UK's "golden logistics triangle, " an area renowned for its proximity to major A roads, motorways, and airports. This strategic location enables us to offer unparalleled access to the UK and Europe, ensuring timely and efficient delivery of goods.
Our Services
At XTRA Express Logistics, we understand the importance of timely and reliable delivery of consignments. Our comprehensive range of services includes:
- Same-day delivery: Reach any UK destination in a single day, providing flexible and expedited delivery solutions.
- Road haulage: Reliable logistics solutions for a wide range of companies, from small jobs to contract distribution services.
- International freight forwarding: Cost-effective and reliable delivery services with a truly global reach.
- Pallet delivery: Optimized pallet delivery solutions tailored to meet the specific needs of clients.
- Parcel delivery: Expert handling of parcels, ensuring timely and secure delivery.
- Warehousing: On-site storage and management of goods for efficient inventory management.
Our Commitment
At XTRA Express Logistics, we are committed to reducing our environmental footprint through several initiatives, including:
- Full digital booking and delivery management system
- Investment in fully electric delivery vehicles
- Optimization of each delivery journey to minimize mileage
- Combining deliveries with collections to make best use of two-way journeys
Our Team
Our friendly and experienced team is dedicated to providing exceptional service and building strong relationships with our clients. Through our commitment to quality, sustainability, and service, we strive to grow our business, reputation, and value to our customers.
Delivery Issues and Poor Customer Experience
The majority of reviewers have expressed frustration and disappointment with the delivery service provided by APC. Many have reported instances of failed deliveries, with some being left with no option but to collect their parcels from the depot themselves. This has led to wasted time and effort, with some reviewers having to take time off work to wait for deliveries that never arrived.
Poor Communication and Unhelpful Staff
Reviewers have also complained about poor communication and unhelpful staff. Some have reported being left waiting for extended periods of time at the depot, only to be told that their parcel is not available. Others have experienced difficulty in getting in touch with the company, with phones going unanswered or reception being closed.
Inflexibility and Lack of Flexibility
APC's delivery windows and policies have been criticized for being inflexible and unaccommodating. Reviewers have reported being given short notice of delivery times, with little opportunity to change plans or make arrangements. The company's refusal to leave parcels with neighbors or in secure locations has also been a source of frustration.
Positive Experiences
Despite the overwhelming negative reviews, a few reviewers have reported positive experiences with APC. Some have praised the helpfulness and courtesy of individual drivers, who have gone out of their way to deliver parcels or assist with collections.
