Established in 2007, Home & Away Estates offers a comprehensive range of services for both buyers and sellers in the London property market. Guided by a passionate and knowledgeable team, we pride ourselves on our personalised approach and unwavering commitment to delivering exceptional customer service.
Our Expertise
We possess a deep understanding of the local property market, granting us invaluable insights into current trends and local nuances. This allows us to effectively guide you through every step of your property journey, whether you are buying, selling, or renting.
Sales
- Market appraisal and valuation
- Bespoke marketing strategies
- Comprehensive property listings
- Negotiation and sale progression
- Expertise in all property types
Lettings
- Tenant sourcing and referencing
- Rent negotiation and collection
- Property management services
- Tenant eviction and dispute resolution
Additional Services
- Independent property valuations
- Freehold and leasehold advice
- Comprehensive property searches and market insights
Our Values
We operate on four core values which underpin our success:
- Integrity: We uphold the highest ethical standards and act with transparency and fairness in all our dealings.
- Customer Focus: We prioritises your needs and concerns, always putting your interests first.
- Professionalism: We maintain meticulous attention to detail and deliver robust, reliable services.
- Communication: We maintain open and clear communication throughout the process, ensuring you are always informed and updated.
General Overview
The reviews of Home and Away Estate Agents are mixed, with some tenants expressing satisfaction with their experience, while others have had negative encounters.
Positive Experiences
Some reviewers have reported positive experiences with the agency, citing professional staff, good service, and responsive communication. One reviewer mentioned that the agency went above and beyond to help with issues, even answering the phone at 3am to assist with a lockout.
Negative Experiences
However, many reviewers have expressed dissatisfaction with the agency's practices, including unfair treatment, miscommunication, and unprofessional behaviour. Some common complaints include:
- Unfair Deposit Deductions: Several reviewers have reported that the agency made unfair deductions from their deposit, often citing minor issues such as grass being 5cm long.
- Lack of Transparency: Reviewers have reported that the agency failed to conduct proper inventories, and then charged them for damages that were not their responsibility.
- Poor Communication: Reviewers have expressed frustration with the agency's communication style, citing rudeness, patronizing behaviour, and failure to keep them informed about viewings and other issues.
- Disregard for Tenants' Rights: Some reviewers have reported that the agency showed a disregard for their rights as tenants, including entering their property unannounced and scheduling viewings with little notice.
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