Business Details
50+ Years
experience
Emergency
services
Trusted Security Solutions for Homes and Businesses
Established in 1965, Bates Alarms has dedicated over five decades to providing cutting-edge security solutions across the UK. Our expertise spans intrusion and fire alarms, emergency lighting, access control, and 24/7 monitoring services, underpinned by National Security Inspectorate (NSI) Gold accreditation. We prioritise the use of high-quality British technology, including trusted brands like Texecom, while maintaining a commitment to environmental sustainability through our transition to electric service vehicles. Our team of police-vetted engineers undergoes rigorous training to ensure technical excellence, with a focus on long-term client relationships evidenced by an average customer retention period of 13 years. We serve diverse sectors including retail, education, and high-security operations such as controlled-substances distribution centres.Our managing director, Stephen Bates, personally oversees most security surveys, ensuring consistent quality and tailored solutions. With over 2,000 commercial and residential clients, we combine national capability with local service delivery, supported by a trusted network of engineers available for urgent requirements. Our maintenance contracts are designed to eliminate hidden costs, offering comprehensive coverage for call-outs and system upkeep. Recognised by industry bodies including the British Security Industry Association (BSIA), we maintain strict adherence to professional standards while continuously investing in staff development and technological innovation.
Services
Intruder Alarms
Fire Alarms
CCTV Systems
Access Control
Monitoring Services
Emergency Lighting
Keyholder Response
Details
- Year established: 1965
Highlights and features
- 58 years of specialist security experience since 1965
- NSI Gold accredited with police-vetted engineering teams
- Transitioning to 100% electric service vehicle fleet by 2024
- Personal oversight from managing director Stephen Bates
- Sensibly priced contracts with no hidden call-out charges
Associations and certifications
- National Security Inspectorate (NSI) Gold
- British Security Industry Association (BSIA)
What people say
24/7 monitoring reassurance
No hidden charges
Expert technical knowledge
Personal service approach
Reliable emergency response
Services
Intruder Alarms
Advanced intrusion detection systems tailored to residential and commercial properties. Our NSI Gold-accredited engineers install cutting-edge technology with police-verified response options. Systems integrate seamlessly with access control and CCTV for comprehensive security coverage.
Fire Alarms
Comprehensive fire safety solutions meeting BS 5839 standards. We provide system design, installation, and maintenance with options for commercial premises requiring emergency lighting integration and 24/7 monitoring connectivity.
CCTV Systems
Next-generation video surveillance using high-definition British-manufactured equipment. Systems feature remote access, motion detection, and integration capabilities with alarm systems. Available with NSI Gold-certified monitoring service options.
Access Control
Custom access management solutions for commercial properties. Features include keycard systems, biometric authentication, and integration with intrusion alarms. Designed for secure employee access while maintaining visitor control capabilities.
Monitoring Services
24/7 professional monitoring with NSI Gold-authorised police and fire service notifications. Our control centre provides immediate response coordination, keyholder management, and system health checks to ensure continuous operational readiness.
People
Stephen Bates
Managing Director
Third-generation security specialist with over 30 years industry experience. Oversees technical specifications and security surveys personally. Holds NSI Gold accreditation for operational excellence and police response authorisation.
Questions
What security accreditations does Bates Alarms hold?
We hold NSI Gold accreditation, the highest industry standard, with police-vetted engineers and authorisation for emergency service notifications. We're also BSIA member company.
Do you offer 24/7 alarm monitoring services?
Yes, our NSI Gold-certified monitoring centre operates continuously with immediate response coordination and police/fire service notification capabilities when required.
What areas do you cover?
Primarily serving London and the M25 corridor, we also manage national accounts across the UK including high-security sites in Hatton Garden.
How do your maintenance contracts work?
Our transparent contracts include all call-outs and system maintenance with no hidden charges. Average customer retention of 13 years demonstrates contract value and service reliability.
What technology brands do you use?
We specify high-quality British-manufactured equipment including Texecom systems, ensuring regulatory compliance and supporting domestic industry leaders.
