Recycling the past to protect the future.
At ISL Skip Hire Ltd, we're proud to be Birmingham's leading waste management company, providing reliable and efficient waste services to the local community since 1988. As a family-run business, we're committed to delivering exceptional customer service, flexible waste disposal solutions, and a strong commitment to environmental sustainability.
Our History
Established over 30 years ago, our company has grown to become one of the largest independent waste companies in Birmingham. Our ISO 9001:2008 certification is a testament to our dedication to providing prompt, efficient, and reliable waste services that meet the requirements and expectations of our customers.
Our Services
We offer a comprehensive range of waste management services, including:
- Skip Hire: Our Wait and Load Service gets a Skip delivered to you and collected the very same day. No hassle, no fuss.
- Roll On Roll Off Hire: Cut down on transport costs and help the environment by travelling less with our range of Roll-on roll-offs.
- Tipper Services: Let us do the hard work for you by sorting and disposing of your waste at our Recycling facility in Birmingham.
- Recycling: We believe that waste should be viewed as a resource, not a hindrance. We have invested heavily in equipment in our Materials Recycling Facility in the centre of Birmingham, where we segregate waste into separate streams and recycle, re-use or send for energy recovery.
Our Commitment
At ISL Skip Hire Ltd, we're committed to protecting the environment and reducing waste. We strive to move towards 0% landfill, where everything is segregated into separate waste streams and everything is recycled, re-used or sent for energy recovery. Our goal is to provide a reliable, efficient, and environmentally friendly waste management service that exceeds our customers' expectations.
Poor Customer Service Experiences
Several reviewers expressed frustration with the company's customer service, citing instances of rudeness, unhelpfulness, and a lack of professionalism from office staff. Some reviewers reported being hung up on, insulted, or dismissed by customer service representatives.
Issues with Skip Collection
Multiple reviewers experienced difficulties with skip collection, including long wait times, failed collections, and uncommunicative staff. Some reviewers reported that the company failed to collect skips on the agreed-upon dates, leaving them waiting for extended periods.
Driver Behavior and Damage
A few reviewers reported issues with driver behavior, including instances of drivers removing items from skips and creating messes on the roadside. One reviewer reported that a driver had thrown pieces of the skip out onto their driveway.
Positive Experiences
On the other hand, several reviewers reported positive experiences with the company, citing efficient and reliable service, friendly and professional drivers, and competitive pricing.
Variations in Service Quality
The reviews suggest that the company's service quality can vary significantly depending on the specific interactions with staff and drivers. While some reviewers reported excellent service, others experienced difficulties and frustration.
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