Rest, Recharge, and Explore with The Dene Hotel
The Dene Hotel in Chester is a haven of warmth and comfort, providing a unique blend of traditional hospitality and modern amenities. Our beautifully designed hotel is nestled in the heart of Chester, offering easy access to the city's historic attractions, shopping, and entertainment.
Our Services
At The Dene Hotel, we understand that every guest is unique, which is why we offer a range of services tailored to meet your individual needs. Whether you're looking for a comfortable place to rest your head, a delicious meal, or a convenient base for exploring Chester, we've got you covered.
Our hotel features 53 beautifully appointed rooms, each equipped with en-suite facilities, free Wi-Fi, and flat-screen TVs. We also offer a delicious full English breakfast, served in our on-site restaurant, and a range of evening meals available for room service.
For corporate guests, we offer extensive function and event space, making us the ideal venue for conferences, meetings, and events. Our dedicated team will work with you to tailor a bespoke package to suit your specific needs and budget.
About Our Hotel
The Dene Hotel is an independently-run hotel, offering a warm welcome and personal service to every guest. Our friendly team is dedicated to making your stay with us as comfortable and enjoyable as possible. We're a great base for families, couples, and solo travelers alike, with rooms that sleep from one to four people comfortably.
Our hotel is perfectly located for exploring Chester, with the historic city centre and Chester railway station just a short walk away. We're also close to a range of local attractions, including The Racecourse, Chester Zoo, and Cheshire Oaks.
Our Commitment to You
At The Dene Hotel, we're committed to providing exceptional service, comfortable accommodation, and great value for money. We strive to make every guest feel at home, and our friendly team is always happy to help with any request or query.
Whether you're looking for a relaxing break, a convenient base for business, or a comfortable place to rest your head, we invite you to experience the warm welcome and personal service of The Dene Hotel.
Overall Experience
The majority of reviewers had a negative experience at this hotel, citing issues with cleanliness, maintenance, and staff attitude.
Cleanliness and Maintenance
Many reviewers reported dirty and dated rooms, with issues such as stained pillows, cobwebs, and broken furniture. Some reviewers also mentioned the presence of vomit on the walls and dirty floors. The bathrooms were also criticized for being unclean and having issues with the toilet and shower.
Staff and Service
Some reviewers praised the staff for being friendly and helpful, but others reported rude and unhelpful staff. Some reviewers also mentioned that the staff seemed to not care about the issues with the hotel.
Amenities and Facilities
Reviewers reported issues with the hotel's amenities, such as the bar being closed, the vending machine being empty, and the lack of a wardrobe in the room. Some reviewers also mentioned that the hotel's facilities were dated and in need of renovation.
Location
Some reviewers mentioned that the hotel was in a good location, close to the city center and other attractions.
Positive Comments
Some reviewers praised the staff for being friendly and helpful, and a few mentioned that the hotel was clean and quiet. One reviewer mentioned that the bed was comfy and the hotel was quiet.
Common Issues
The most common issues reported by reviewers included dirty and dated rooms, poor maintenance, and staff attitude.
