Elevate Your Style, Elevate Your Lifestyle
At Moda Operandi, we are a global fashion retailer that embodies the essence of luxury, sophistication, and exclusivity. Our brand is built on the principles of curating the finest fashion from around the world, providing unparalleled customer service, and creating an unparalleled shopping experience for our clientele.
Our Story
As pioneers in the world of e-commerce, we have been revolutionizing the way people shop for fashion since our inception in 2010. Our founders, Gregg & Sarah Davis, set out to create a platform that would bridge the gap between fashion and the consumer, placing the customer at the forefront of every decision we make. With our headquarters in New York City, we have grown into a global entity, serving a discerning clientele across the world.
Our Services
At Moda Operandi, we offer a unique approach to fashion retailing, offering customers a bespoke experience that is reminiscent of the traditional high-street shopping experience. We curate the finest collections from the world's leading designers, providing our customers with access to exclusive, high-end fashion pieces that are often only available through private salons.
Our services include:
Trunkshows: We curate trunkshows, showcasing the finest collections from world-renowned designers. Our trunkshows are designed to provide an immersive experience, allowing customers to explore the latest fashion trends and acquire unique, one-of-a-kind pieces.
Curation: Our team of expert curators scours the globe to bring the finest fashion to our customers. We believe that fashion is an art form, and our curation process is designed to showcase the beauty, craftsmanship, and exclusivity of the garments we feature.
Expert Services: Our team of experts are dedicated to providing exceptional customer service, from styling advice to personalized recommendations. We strive to create a personalized experience that is tailored to each customer's unique tastes and needs.
Moda Rewards: As a valued customer, you become part of an exclusive club, enjoying benefits such as access to exclusive events, personalized styling advice, and special perks. Our loyalty program rewards your loyalty and dedication to our brand.
Join the Moda Operandi Community
At Moda Operandi, we are committed to fostering a community that celebrates the beauty of fashion and the excitement of discovery. Join us to stay updated on the latest fashion trends, behind-the-scenes stories, and exclusive offers.
Poor Customer Service Experiences
Multiple customers have expressed their disappointment and frustration with Moda Operandi's customer service. Several reviewers have reported difficulty in resolving issues with refunds, exchanges, and returns. The conversations with customer service representatives were described as unhelpful, unresponsive, and ineffective.
Lengthy Delays and Unreachable Customer Service
Many customers have experienced lengthy delays in responding to their inquiries and resolving issues. Some customers have reported being unable to reach customer service representatives during the posted operating hours, while others have had to wait for extended periods between responses. This lack of timely communication has caused significant stress and inconvenience for customers.
False Promises and Unresolved Issues
Several customers have reported receiving incorrect or missing items, only to be met with unresponsive or unhelpful customer service. In some cases, orders were delayed without explanation, and refunds or exchanges were not processed in a timely manner. This lack of accountability and transparency has damaged trust in the company.
Conclusion
The cumulative effect of these experiences has left a strong impression of poor customer service, unresponsive communication, and unresolved issues. The company's inability to address customer concerns and provide satisfactory solutions has resulted in a loss of trust and a poor reputation.
