Reliable, Efficient, and Customer-Centric Taxi Service
At Gems Taxis, we pride ourselves on providing a reliable, efficient, and customer-centric taxi service to the residents of Newton Abbot and Teignbridge area. Our journey began in July 2006, with a mission to offer a friendly and more reliable taxi service to those currently operating in the area. Our commitment to providing an exceptional service has earned us a reputation as one of the most reliable and trustworthy taxi companies in the region.
Our Services
We offer a range of services designed to cater to the unique needs of our customers. Our Airport Transfer Service is second to none, ensuring that you arrive at the airport relaxed and ready for your flight. We understand the importance of punctuality, which is why we guarantee to get you to the airport on time, every time. Our Executive Cars service is perfect for those seeking a luxurious and comfortable travel experience. Our fleet of Mercedes cars is meticulously maintained, ensuring a comfortable and enjoyable journey. We also offer competitive Local Fares, making us the go-to choice for those seeking an affordable and reliable taxi service.
Our Commitment
At Gems Taxis, we are dedicated to providing an exceptional service to our customers. We ensure that all our drivers are CRB checked, providing you with peace of mind when using our service. We also offer business account facilities, making it easy for businesses to manage their transportation needs. Our multi-lingual drivers are available to cater to clients who may not speak English, ensuring that language barriers are never an issue.
Our Testimonials
Don't just take our word for it! Our customers have been kind enough to share their experiences with us, and we're proud to showcase their testimonials on our website. From hotel chains to individual customers, our commitment to providing an exceptional service has earned us a reputation as one of the most reliable taxi companies in the region.
Our History
Since our inception in 2006, we have worked tirelessly to build a reputation as one of the most reliable and trustworthy taxi companies in the region. Our growth and success can be attributed to our commitment to providing an exceptional service, and we continue to strive for excellence in everything we do.
Reliability and Punctuality Issues
Several reviewers have expressed frustration with Gems Taxis' reliability and punctuality. Many have reported being left stranded or experiencing significant delays, with some even missing important appointments or trains as a result. The company's inability to provide a reliable service has led to a loss of trust and a lack of confidence in their ability to deliver.
Poor Customer Service
Some reviewers have reported experiencing poor customer service, including rude responses, unhelpful staff, and a general lack of concern for customers' needs. This has led to a negative perception of the company and a reluctance to use their services again.
Positive Experiences
However, not all experiences with Gems Taxis have been negative. Some reviewers have reported positive experiences, including reliable and punctual service, friendly and polite drivers, and a general sense of satisfaction with the service provided.
Issues with Booking and Communication
Some reviewers have experienced issues with booking and communication, including difficulties with online bookings, missed calls, and a lack of communication about delays or changes to bookings. This has led to frustration and a sense of mistrust.
Driver Issues
A few reviewers have reported issues with specific drivers, including a lack of seatbelts, unprofessional behavior, and overcharging.
Conclusion
While some reviewers have reported positive experiences with Gems Taxis, many have experienced issues with reliability, punctuality, customer service, and communication. To improve, the company needs to address these issues and provide a more reliable and customer-focused service.
