Travel in style and arrive in comfort with Castle Cars
At Castle Cars, we pride ourselves on being an established company specialising in high-quality travel services in Banbury, Oxfordshire. As a leading provider of private hire taxi vehicles, courier, and executive cars, we have worked hard to be market leaders in our area. Our commitment to providing a quality service, delivered with a professional attitude and an innovative approach, has enabled us to achieve this goal.
Our Company
Castle Cars is based at Banbury Railway Station and our customer service center is manned 24 hours a day, 7 days a week for your convenience. We provide travel services to airports, train stations, and ports throughout the region, with all our drivers and vehicles licensed by Cherwell District Council. Our team of professional drivers are polite, helpful, and smartly dressed, with a full working knowledge of the Banbury, Oxfordshire, and the South East, including all the main transportation networks.
Our Services
We offer a range of services to cater to your personal and business needs. Whether you need a reliable airport transfer, a luxurious executive car for a corporate event, or a comfortable and safe ride for a wedding party, we have the perfect solution for you. Our fleet of vehicles includes executive Audi's, Prestige Mercedes Benz, BMW's, Large MPV's, and Wheel Chair Accessible vehicles, ensuring that we can cater to a wide range of requirements.
Technology and Innovation
At Castle Cars, we believe in embracing the latest technology to improve our services and stay ahead of the competition. Our state-of-the-art computerised booking and dispatch system, coupled with GPS technology in our vehicles, enables us to provide a more efficient, cost-effective, and reliable service. Our customers can track their cab with our mobile app and receive car details via SMS, ensuring a seamless and stress-free experience.
Our Promise
We undertake regular reviews of performance in all areas, from financial management to telephone answering, enabling us to continually improve our services across all our operations. We strive to find more effective ways of helping our customers and putting us ahead of our competitors. Our commitment to quality, innovation, and customer satisfaction has enabled us to establish ourselves as a trusted and reliable name in the travel industry.
Overall Experience
Castle Cars has received mixed reviews from its customers. While some have had positive experiences, others have reported issues with pickup times, driver behavior, and billing.
Punctuality and Reliability
Some customers have reported issues with pickup times, with some drivers arriving late or not at all. One customer reported having to adjust their pickup time to compensate for the company's unreliable schedule. Another customer was left stranded at the station due to a pre-booked taxi not being ready.
Driver Behavior
Some customers have reported positive experiences with Castle Cars' drivers, describing them as helpful, friendly, and kind. However, others have reported negative experiences, including drivers being rude, reckless, and arrogant.
Billing and Pricing
Some customers have reported issues with billing, including being charged more than expected or being quoted a different price than what was agreed upon. One customer reported being charged 60 for a journey that was quoted at 40.
Customer Service
Castle Cars' customer service has also received mixed reviews. Some customers have reported positive experiences, with staff being helpful and apologetic. However, others have reported negative experiences, including being told that cars cannot be expected to be on time and being hung up on by operators.
Positive Experiences
Despite the negative experiences, some customers have reported positive experiences with Castle Cars, including quick response times, clear communication, and helpful drivers. One customer reported a particularly positive experience with a driver who went above and beyond to assist with a fuel run.
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