Expert Property Solutions, Exceptional Customer Service
Our Story
For over three decades, the Diwan family has been a prominent name in the property management and development sector. Established in 1985, Diwan Properties has grown from a small letting agency to one of the top property specialists in the region. Our journey began with a focus on providing high-quality residential and commercial properties to professionals, students, and individuals from diverse backgrounds.
Our Services
At Diwan Properties, we take pride in delivering exceptional service to our tenants. We aim to understand the unique needs of each individual, ensuring they receive the best possible accommodation. Our extensive portfolio consists of various properties, from cozy apartments to spacious studios, catering to the diverse requirements of our clients. Our dedicated maintenance teams are available 24/7 for emergency call-outs and provide rapid response times to resolve any issues promptly.
Our Expertise
With years of experience in the property management field, Diwan Properties has expanded its services to include commercial development through its sister companies, MS Ghazi Lettings and ESAH Corporate Investments LTD. Our expert team manages an extensive portfolio, working closely with landlords and tenants to ensure seamless property transactions.
Our Unique Approach
What sets Diwan Properties apart from other letting agents is that we own all the properties on our books. This allows us to provide an uncompromising service directly to our tenants, eliminating the need for middlemen and potential delays. Our goal is to offer well-maintained and affordable housing solutions, catering to every individual's unique needs.
Our Services Include
- Residential and commercial property management
- Lettings agency
- Property development through MS Ghazi Lettings and ESAH Corporate Investments LTD
- Property maintenance and repairs
- Emergency call-out services
- 24/7 support
Awards and Recognition
Our commitment to excellence has been recognized through prestigious awards, including the Strategic Partnership Award and the shortlisting for the Landlord working in Difficult Circumstances Award. We are proud to have received these accolades, a testament to our dedication to providing exceptional service and maintaining high-quality properties.
Our Mission
At Diwan Properties, our mission is to provide exceptional service, quality properties, and a commitment to making a positive impact in the community. We strive to build long-term relationships with our tenants, landlords, and stakeholders, driving growth and success in the property management and development sector.
Contact Us
For more information on our services, please do not hesitate to contact us. Our team is always available to discuss your property needs and provide personalized solutions.
Disputes with Deposits and Unprofessional Behavior
Several reviewers have expressed disappointment and frustration with Diwan Properties' handling of deposits and customer service. For instance, Prince Guma had a negative experience with the company, citing that they refused to return his deposit despite several reminders and emails. He found the situation "genuinely saddening" and felt like it was "outright theft". Another reviewer, Elicia Giliberti, reported that their landlord was "very rude and unhelpful" and seemed uninterested in resolving issues with a burst water pipe, broken washing machine, and mice infestation.
Positive Experiences and Professionalism
On the other hand, many reviewers have had positive experiences with Diwan Properties. Izzie Cottam praised the company for providing great value for a spacious room, hassle-free moving experience, and professional communication with the landlord. Josh Smart appreciated the simple and easy rental process, while Wb Chan and Aisha Ahmed both commended the company for its friendly communication, quick response times, and good value for money. Barbora Kotlarova had a particularly positive experience, thanking her landlord for helping her through a difficult situation. Aicha Marouane and Zeeshan Mahmood also had excellent experiences, praising the company's professionalism, helpfulness, and willingness to accommodate their needs.
