Who We Are
Vital People stands out as a leading provider of tailored cleaning and facilities management solutions across the UK. Operating as a family-run business, we take pride in offering a small business customer service approach, coupled with the vast resources of a large database of experienced, vetted cleaning staff throughout the nation.
Our Vision
Our mission is to empower businesses of all sizes and sectors to achieve a clean and productive working environment through comprehensive and personalized cleaning and facilities management services. We understand that every business is unique, with different needs and expectations. That's why we prioritize flexibility, customization, and ongoing communication to deliver a service that surpasses expectations.
What We Offer
We offer a comprehensive array of services tailored to your specific requirements, including:
- Comprehensive Facility Management
- Full-service cleaning solutions
- Staffing support and training
- Comprehensive project management
- Customized Cleaning Solutions
- Responsive and personalized cleaning plans
- Detailed checklists and performance reporting
- Regular supervisory visits and feedback
- Complete Transparency and Flexibility
- Dedicated account managers for direct communication
- Full transparency in pricing and service delivery
- Responsive customer support and rapid problem resolution
- Nationwide Coverage
- Extensive network of experienced cleaners throughout the UK
- Ability to scale up or down services as your needs evolve
Our Core Values
Our core values guide everything we do:
- Client Focus: We prioritize understanding your specific needs and exceeding expectations.
- Integrity: We uphold the highest ethical standards and transparency in all our dealings.
- Professionalism: We provide reliable, efficient, and meticulous service delivery.
- Sustainability: We are committed to responsible resource management and environmental awareness.
- Innovation: We constantly seek ways to enhance our services and client satisfaction.
Poor Working Conditions and Unprofessional Behaviour
The reviews highlight a myriad of issues with Vital People Agency, including poor working conditions, unprofessional behaviour, and failures to pay staff on time. Several authors expressed their dissatisfaction with the agency, stating that they were owed wages, holidays, and pension contributions.
Disorganization and Lack of Communication
The agency's disorganization and lack of communication led to numerous problems, such as administrative errors, underpayment, and failure to provide adequate information. Many authors reported difficulties in getting help from the agency, with some even experiencing radio silence after making requests.
Unfair Treatment and Disregard for Staff Welfare
The reviews suggest that the agency prioritizes its own interests over the welfare of its staff. Authors described being treated unfairly, with some being left without pay or benefits, and others being dismissed without explanation.
One Positive Experience
However, one author, Jaswinder Kaur, had a positive experience with the agency, praising the service provided by Lucia, who was described as friendly and professional.
