Excellence in Legal Service, Dedicated to Your Success
Who We Are
Westbus has been operating coaches in London since 1986, and during the past 37 years has grown to become one of London's largest and most trusted quality coach operators. With a fleet of over 30 vehicles, and a huge spectrum of modern, Euro 6 Coaches, Mini Coaches, and Double Deckers, we can offer one of the London's most comprehensive fleets to hire, with outstanding levels of service to ensure that we deliver the ultimate coach hire experience.
Our Team
We have built up an unrivalled team of support staff and drivers, who are dedicated to looking after our customers. Our team has over 30 years of experience in the industry, and we pride ourselves on our attention to detail and our commitment to providing an exceptional service. Our sales team and account managers can advise which one of our extensive fleet of coaches is right for you, and our drivers are the customer-facing part of our business, ensuring that your travel with us is truly an enjoyable and memorable experience.
Our History
Since our inception in 1986, we have come a long way. From our humble beginnings with just a few coaches, we have grown to become one of London's largest and most respected coach operators. Over the years, we have invested heavily in our fleet, ensuring that our vehicles are modern, reliable, and well-maintained. We have also expanded our services to cater to a wider range of customers, including private individuals, corporate clients, and schools.
Our Services
At Westbus, we offer a range of services to cater to our customers' diverse needs. Our services include:
- Private Hire: We offer private hire services for individuals, couples, and small groups.
- Corporate Travel: We provide corporate travel services for companies, including executive coaching, airport transfers, and event travel.
- School and Student Travel: We offer a range of services for schools and students, including home-to-school travel, school trips, and student excursions.
- Rail Replacement Services: We provide rail replacement services for train operators, ensuring that passengers are transported safely and efficiently.
- Incoming Tourist Services: We cater to the needs of tourists, providing transportation services for hotel shuttle services, airport transfers, and point-to-point travel.
Our Fleet
Our fleet consists of over 30 vehicles, including mini coaches, coaches, and double-deckers. Our coaches are modern, reliable, and well-maintained, ensuring that our customers receive a safe and comfortable travel experience. Our fleet includes:
- Mini Coaches: Our mini coaches seat up to 8 passengers and are ideal for small groups and private hire.
- Coaches: Our standard coaches seat up to 49 passengers and are suitable for larger groups and corporate travel.
- Double Deckers: Our double-deckers seat up to 85 passengers and are ideal for large groups and events.
- Executive Coaches: Our executive coaches are designed for comfort and luxury, featuring luxury seating, air conditioning, and onboard amenities.
Sustainability
At Westbus, we are committed to sustainability and reducing our environmental impact. We have invested in alternative fuel vehicles, energy-efficient coach maintenance, and sustainable practices in our operations. We believe that it is our responsibility to reduce our carbon footprint and contribute to a cleaner environment for future generations.
Quality of Service
The reviews provided for Westbus have a mix of positive and negative comments regarding their quality of service. Some customers have praised the company for having professional drivers, good communication, and efficient services. However, others have reported poor experiences, including reckless driving, unprofessional drivers, and unacceptable delays.
Professionalism
Some drivers have been reported to be rude, arrogant, and unapologetic, which has led to negative experiences for customers. There have also been issues with drivers being on their phones or not understanding basic instructions.
Customer Service
The reviews suggest that Westbus may need to improve its customer service. Some customers have reported difficulty in getting help when there were problems with the coaches, and felt that the drivers were unhelpful.
Vehicles and Maintenance
The condition of the coaches and their maintenance have also been an issue. One customer reported a strong smell on the coach due to a problem with the on-board toilet, while another customer complained about the poor state of the coach, which was dirty and had a broken clock.
Reliability
The reliability of Westbus has been called into question, with some customers reporting delays, cancellations, and difficulties in getting to their destinations on time.
