Waste Matters to everyone at Gaskells
Our Vision
Trivelles Hotels is an exciting new venture dedicated to bringing you comfortable and affordable accommodation across the UK. We take pride in offering newly refurbished rooms alongside an exceptional customer service experience. Our core values are rooted in building meaningful relationships with our guests, staff, and local communities.
Modern & Comfortable Accommodations
We understand the importance of a restful and comfortable night's sleep. Many of our hotels feature newly refurbished rooms equipped with:
- Modern en-suite shower facilities
- Complimentary toiletries
- Flat-screen TVs
- Secure card door locks
Exceptional Customer Service
At Trivelles Hotels, we believe in delivering exceptional customer service. Our friendly and dedicated staff are always happy to go the extra mile to ensure your stay is enjoyable and memorable. We actively listen to your feedback and continuously strive to improve our services.
Value-Driven Hospitality
We are committed to offering quality accommodation at competitive prices. We believe in providing value for money without compromising on comfort and amenities. Whether you're a leisure traveller or a business guest, we have a hotel to suit your needs.
Our Locations
With hotels in prime locations across the UK, you can choose the perfect base for your explorations. From major cities like Manchester and Liverpool to charming seaside towns like Blackpool and Brighton, we offer a diverse range of destinations to choose from.
Join us on a journey of comfortable and memorable stays at Trivelles Hotels!
Poor Customer Service and Booking Issues
The hotel's customer service was heavily criticized, with some guests experiencing cancelled bookings without prior notice. In one instance, a guest was informed of a cancelled booking only the night before arrival, and was not even offered an apology.
Dirty and Uncomfortable Rooms
Many guests expressed dissatisfaction with the cleanliness and condition of their rooms. Common complaints included dirty rooms, stains on carpets and furniture, and a general lack of maintenance. Some guests also reported issues with the temperature and ventilation in their rooms.
Neighborhood Concerns
The hotel's location was a major concern for many guests, with many reporting that the area felt unsafe, particularly at night. Some guests also mentioned that the surrounding neighborhood was run down and unattractive.
Positive Aspects
Some guests did report positive experiences, including comfortable beds and friendly staff. A few guests also mentioned that the hotel was convenient for accessing the city centre.
