Your trusted delivery partner, delivering for your business
Established over 30 years ago, Derby Express Couriers has become a leading provider of transport and logistics solutions throughout the UK, Ireland and beyond. With a focus on exceptional customer service, technological prowess, and tailored solutions, we have solidified ourselves as a trusted partner for businesses of all sizes.
Domestic Delivery
- APC Overnight: Reliable and cost-effective overnight delivery throughout the UK.
- TPN - THE Pallet Network: Efficient and affordable pallet distribution across the nation.
- Same Day Delivery: Urgent deliveries guaranteed to reach their destinations within the same day.
International Freight
- Extensive partnership with Eastwest Cargo offering European Road and Worldwide Air solutions for international transportation needs.
Additional Services
- Whistl Mail: Secure document and small parcel delivery.
- InPost Lockers: Convenient and secure parcel collection and drop-off points.
- Fuel Surcharge Transparency: Open and clear communication regarding fuel cost adjustments.
What sets us apart?
Our unwavering commitment to:
- Personalized customer service: You'll interact with dedicated individuals, not a call centre.
- Nationwide network: Extensive partnerships with APC and TPN ensure nationwide coverage and competitive rates.
- Expertise and experience: Decades of experience in the transport and haulage industry guarantee reliable and efficient solutions.
Partnering with Derby Express Couriers means benefiting from
- Tailored solutions to meet your unique business needs.
- Advanced technology for seamless booking, tracking, and transparency.
- Responsive and dedicated customer support.
Delivery Issues and Poor Customer Service
Several reviewers have had issues with the company's delivery services, reporting missed or failed deliveries, and poor communication. Susie P. and Diane Hughes were left waiting for extended periods for their parcels, only to be informed that they had been returned to the sender. Thomas Beardsley experienced difficulty rearranging delivery and eventually had his parcel sent back to the seller.
Positive Experiences
In contrast, some reviewers had positive experiences with the company. Steven Stanley, Steve Whitchurch, Colin Hardstaff, and Samantha White praised the company's professionalism, excellent customer service, and helpful drivers.
Unreliable Delivery
Authors D. Hazy and Chip Chop reported difficulties with delivery, with the former having to collect their parcel from the depot and the latter experiencing poor communication with drivers.
Disappointing Experience with Nottingham Branch
Steven Stanley expressed disappointment that the Nottingham branch had closed, making it necessary to travel to Derby for deliveries.
