Enhance Your Home, Enhance Your Life
Welcome to Concept Windows and Conservatories, a family-run business established in 1987. With showrooms in Hornchurch, Essex, and Edgware, Middlesex, we have been providing top-quality double glazing products and expert installation services to homeowners throughout Essex, Middlesex, and the surrounding areas.
Our History
Concept Windows and Conservatories was founded over 30 years ago with a mission to provide exceptional customer service and high-quality double glazing products. Today, we employ a team of dedicated professionals and have developed a reputation built on customer recommendations. Our standards are continually monitored through customer questionnaires, and we're proud to say that over 96% of our customers would recommend us to friends and family.
Our Products and Services
We offer a stunning range of uPVC windows, doors, and conservatories, all designed to enhance the aesthetic appeal and energy efficiency of your home. Our product range includes casement windows, tilt and turn windows, sliding sash windows, bow and bay windows, flush casement windows, replacement glass units, and glazing options. We also provide a selection of doors, including composite doors, uPVC doors, stable doors, French doors, patio doors, and slimline aluminium sliding doors. Additionally, we design and install conservatories, orangeries, house extensions, and conservatory roofs, including ultrasky flat skylights.
Our Expertise
Our team of expert installers is dedicated to providing a quality installation experience. We have developed a wealth of knowledge and experience over the years, and our master installers possess the necessary skills to complete installations to the highest standards. We adhere to current health and safety standards to ensure that all work is completed thoroughly and safely.
Customer Testimonials
We're proud to have a reputation built on customer satisfaction. Our customers consistently give us excellent reviews, and we welcome feedback to continually improve our services. We're grateful for the opportunity to serve our customers and look forward to helping you with your home improvement projects.
Overall Experience
The reviews highlight a mixed bag of experiences with Concept Windows. While some customers have had an excellent experience, others have faced issues with sales tactics, customer service, and product delivery.
Positive Experiences
Several customers have praised the company's staff, citing their helpfulness, professionalism, and quality of work. The products and services provided by Concept Windows have been described as excellent, with competitive pricing and high-quality finishes.
Negative Experiences
However, some customers have reported negative experiences, including high-pressure sales tactics, miscommunication, and delays in product delivery. In some cases, customers have been asked to sign contracts on the spot, and others have experienced difficulties with customer service.
Specific Issues
Some specific issues raised by customers include:
- Pressure sales tactics: Some customers felt pressured into making decisions or signing contracts on the spot.
- Miscommunication: There have been instances of miscommunication regarding product specifications, delivery dates, and pricing.
- Delays: Delays in product delivery and installation have caused inconvenience to customers.
- Poor customer service: Some customers have reported poor customer service, including unreturned calls and lack of communication.
