Book Your Airport Transfer With Us Today!
At Blue Arrow Gatwick, we pride ourselves on providing a reliable, efficient, and comfortable taxi and private hire service to our customers. Established in 2013, our team has extensive knowledge of the local area and has built a reputation for excellence in providing transportation services to and from all major UK airports, including Gatwick, Heathrow, Stansted, Luton, and London City.
Our Services
We understand the importance of arriving at your destination on time and in comfort. That's why we offer a range of services designed to cater to your specific needs. Our fleet of vehicles includes saloons, estate cars, MPVs, and 8-seaters, ensuring that we can accommodate groups of all sizes. Whether you're traveling for business or leisure, our experienced drivers will ensure that you arrive at your destination feeling relaxed and refreshed.
Our range of services includes airport transfers, local runs, and long-distance journeys. We regularly take passengers to and from airports, seaports, and railway stations, and we're happy to accommodate special requests, such as cruise ship departures and arrivals.
Airport Transfers
At Blue Arrow Gatwick, we specialize in airport transfers. We understand the stress and uncertainty that can come with traveling to and from the airport. That's why we offer a guaranteed airport pre-booking service, where you can book your airport transfer well in advance, giving you one less thing to worry about. Our drivers will wait for you at airport arrivals with a sign bearing your name, and if your flight is delayed, we'll be aware of it before we set off to collect you.
Local Knowledge
As a local company, we have extensive knowledge of the area and its surrounding roads. Our drivers know the best routes to take to ensure that you arrive at your destination on time, even in heavy traffic. We're proud to serve the local communities of Redhill, Earslwood, Merstham, Salfords, South Park, Whitebushes, and Woodhatch, and we regularly take passengers to and from local events, such as Brighton Races, the Epsom Derby, and Royal Ascot.
Customer Testimonials
Don't just take our word for it - our customers have plenty of positive things to say about our services. "Never have I received such a warm welcome and assistance, the driver was courteous, respectful and polite from the second I entered the car, " says J Richardson. "Trains were delayed and the local taxi firm couldn't provide a car for 40 minutes, Blue Arrow supplied a car in minutes, polite service too. I'll be using Blue Arrow as my taxi company from now on, " adds S Carmichael, Reigate, Surrey.
Driver Behavior and Attitude
Some reviewers were dissatisfied with the behavior and attitude of the drivers. One reviewer reported that the driver was rude and irritable, got angry and raised his voice unnecessarily. Another reviewer mentioned that the driver was surly and kept moaning, and even tried to charge extra for airport fees. A few reviewers also mentioned that the drivers were unhelpful and didn't seem to care about the customers' needs.
Punctuality and Reliability
Some reviewers experienced issues with punctuality and reliability. One reviewer mentioned that the driver was late, and another reviewer reported that the driver got lost and took a wrong turn. A few reviewers also mentioned that the company failed to provide a timely service, with one reviewer being left stranded for 20 minutes.
Communication and Customer Service
Some reviewers were dissatisfied with the communication and customer service provided by the company. One reviewer mentioned that the company didn't respond to their email about a poor experience, and another reviewer reported that the manager was unhelpful and didn't apologize for a poor service.
Positive Experiences
On the other hand, many reviewers had positive experiences with the company. Several reviewers praised the friendly and helpful drivers, with some mentioning that they went above and beyond to assist them. Many reviewers also appreciated the efficient and reliable service, with some mentioning that the company was able to provide a taxi at short notice.
Other Issues
A few reviewers mentioned other issues, such as being taken to the wrong location, being charged incorrectly, and experiencing a car accident while in transit.
